• Managed Brooklyn Waldorf School website • Managed Brooklyn Waldorf School social media platforms• Copyedited written material to ensure content consistency and accuracy• Responsible for School's photography • Maintained Intranet Sites • Responsible for faculty publications • Assisted with technical maintenance and technology tools• Managed Formsite forms and applications

• Managed company contacts database using ACT • Conducted research on contacts and potential contacts for events, future events and other possible inquiries • Created group lists customized for specific event invites• Performed diagnostics and troubleshooting for technical issues• Setup work stations for company new hires and staff• Trained staff on specific programs, applications and websites for proficient use • Worked alongside offsite IT consultant for necessary technical repair and maintenance• Completed technical maintenance tasks and updates to ensure quality performance • Pitched new ideas to better office and employee daily work experience• Performed various general office support

• Proofread and Copyedited editorial content before publication• Update company website with articles as well as company personnel bios using CMS• Template internal and external email newsletters content in TiKit using HTML• Created marketing lists tailored to specific industries for email campaigns and events• Managed client and personnel data using InterAction CRM• Researched organizations for possible company allies and clients• Helped produce SEO strategy for firm website linking structure • Managed data for litigation division • Managed data for accounting division using GoFileRoom • Performed multifaceted general office support

• Facilitated repair process by demonstrating exceptional knowledge of common computer issues• Managed incoming customer requests and general administrative duties in addition to IT-related tasks• Performed diagnostics and troubleshooting for system issues• Performed general needed hands-on task for hardware repair• Documented Help desk tickets and resolutions • Practiced customer service and phone etiquette• Managed and supervised repair center employees by training new hires and distributing repair assignments