• Manages Enterprise accounts, responding to customer issues and sets up monthly meetings to ensure customer satisfaction.• Run product demo’s and complete training sessions for new clients to ensure useful knowledge of the product.• Attends tradeshows to gain leads and demo product for potential costimers.• Renews and assists in expanding all current client contracts to drive revenue and maximize profit.• Works closely with Sales and Product Dev teams to ensure cohesive &… Show more • Manages Enterprise accounts, responding to customer issues and sets up monthly meetings to ensure customer satisfaction.• Run product demo’s and complete training sessions for new clients to ensure useful knowledge of the product.• Attends tradeshows to gain leads and demo product for potential costimers.• Renews and assists in expanding all current client contracts to drive revenue and maximize profit.• Works closely with Sales and Product Dev teams to ensure cohesive & smooth customer experience. Show less

* Manages large team of Implementation Managers as they create online marketing platforms for doctors and other various healthcare professionals.* Resolves client conflicts in professional and efficient manner.* Coordinates with various departments such as sales and IT to resolve client issues and ensure product is up to required standards.* Exceeds team goal quotas each quarter to ensure company profitability.

* Manages all exhibitor and trade show services for the hosting property.* Resolves conflicts for exhibitors in a timely, efficient manner.* Upsells exhibitors on food and beverage packages to drive show revenue.* Responsible for ensuring organized floor layouts for exhibitors.* Meets and exceeds goal metrics.

* Manages front desk staff and assists all front desk agents with guest related issues.* Efficiently manages room inventory on sold-out nights to ensure revenue is at top volume and all guests are satisfied.* Communicates with different departments to ensure maximum amount of inventory is available and all guest issues are resolved.* Exceeds room upsell goals and leads team members to do the same.* Administers room rack, organizing available rooms for guests with… Show more * Manages front desk staff and assists all front desk agents with guest related issues.* Efficiently manages room inventory on sold-out nights to ensure revenue is at top volume and all guests are satisfied.* Communicates with different departments to ensure maximum amount of inventory is available and all guest issues are resolved.* Exceeds room upsell goals and leads team members to do the same.* Administers room rack, organizing available rooms for guests with special requests and upselling.* Successfully utilizes and trains team members on OPERA system, Excel, & Outlook. Show less

* Driven to provide exceptional customer service, gaining 13 “Way to Go” awards.* Controlled inventory and submitted order lists.* Found innovative methods to upsell and market F&B program.* Learned and trained others in use of Micros software for POS systems.* Online training in Patriot Act cash handling.