Travis Ratledge Email & Phone Number

Seattle, Washington, United States

Redmond, Washington, United States

- acts as single point of contact for major cloud mutli-channel messaging platform customers, providing tier I and II technical support, delivery support, project consultation, operations management, solutions consulting, etc.- spearheads a number of internal initiatives regarding company-wide policies and internal operating procedures, from internal testing tools, crafting client base all-inclusive communications, to technical writing for knowledge base articles and official release notes- primary author of user-facing documentation for major features introduced into the cloud product- responsible for formulating and revising standardized onboarding procedures for sparkpost.com users with Enterprise services and documenting them for internal replication- acts as escalation manager for high-profile/high-visibility cases and clients, providing daily and weekly updates to executive management teams- acts as sole engagement and project manager for cloud customers, managing their integration with SparkPost Enterprise from start to finish- brings an intense customer focus, empowering customers to be self-sufficient and as successful as possible with the tools available to them- created support management framework for SparkPost Premium customers from the ground up, created all internal process documentation, and trained TAM staff on procedures

Redwood City, Ca

⁃ Acts as solutions consultant and project manager for high profile clients where additional assistance from account team is needed ⁃ Acts as one of the 5 members on a board-directed project to white glove selected clients in bringing real-time contextual marketing programs to market ⁃ Assists sales team and account management team on helping answer technical, implementation, and operational questions on RFPs and upsell opportunities ⁃ Acts as main product expert for entire west coast account team, regularly providing demos, training, and consultation to both internal and external clients

Redwood City, Ca

- Provided on-boarding post-sales troubleshooting and implementation guidance to customer base- Acted as lead project manager for on-boarding implementation of new customers, involving project timeline mapping and scheduling, resource management, scope management, budget management, and personally conducting production mailing programs- Managed escalation path of technical issues regarding regular and theoretical usage of the product to appropriate team members- Managed ongoing major accounts with Strongmail on various projects involving daily monitoring, campaign metric analysis, system performance, post-sales engineering, and drafting status reports to customers regarding delivery metrics- Actively engaged with customers on system testing, troubleshooting, and growth projections to make appropriate recommendations with regards to system infrastructure and performance- Provides up-sells and cross-sells to current customer base and performed sales engineering for these processes- Acted as project manager for creative redesign projects for fortune 500 companies- Provided solutions and architecture consulting to clients in order to scale for continued growth- Regularly gives product demos, trainings, and coaches clients in best practices of Strongmail software and industy standards- Routinely meets and exceeds sales quotas/goals with client upsells and renewals. Averages over 98% retention rate of clients personally managed- Acts as technical lead for west coast account management team

- provides 24/7 phone and email support for Strongmail hardware appliances and software in a wide variety of areas including email protocol, networking, linux administration, SQL functions, delivery issues, domainkey/DKIM signing/SPF signing, internationalization, template personalization, SMTP injection, etc.- consistent top performer on support team in number of cases taken per month and number of solutions written for customer support portal per month- routinely exercises upselling opportunities to customers based upon production environment architecture

- provided technical support by email and phone for biometric devices including fingerprint scanners for computers, door locks, and safes- managed return authorization of products and maintained returned inventory

Recruited patient referral sources via word of mouth, physician-specific marketing, sport-specific targeting, and patient reward programsCustomer relations liaison to several prominent gyms and sports organizations resulting in a revenue increase of $4,000/month collections to approximately $11,000/month collections in 5 monthsTreated high profile professional athletes including NFL players and world-class gymnasts and jiu-jitsu masters resulting in fewer post-treatment injuries and increased performanceDeveloped marketing materials and content for an entire end-user website to educate patients about treatment methods used in the practice. Website is still up for viewing: http://www.fdmca.comActed as primary soft tissue physician in practice and managed marketing efforts, patient treatment and educationConducted quantitative ergonomic analyses of workstations and consulted with safety supervisors and plant managers to implement changesManaged communication between employees, physicians, and company management to ensure maximum safety of workplace stations and work practicesCreated eight training modules and used extensive data-tracking system through Microsoft Excel

Biology, 4.0 Gpa

Completed freshman year of prerequisites for chiropractic college here.

Doctor Of Chiropractic, Chiropractic, 3.8 Gpa

Activities and Societies: Biomechanics of Golf Club SPEAK Club (Public Speaking) Student Government Was frequent project leader on group.

Biology, 4.0 Gpa

Gained rest of prerequisites for chiropractic college in biology curriculum. Approximately 100 hours of semester credit obtained. Began.