Travis Schafer Email & Phone Number

- Create, manage and optimize paid media campaigns for clients across a variety of industries on Google, Bing, Meta, and other ad networks aligned with their established paid media goals- Monitor the pacing of paid media campaigns to ensure no under or over delivery- Analyze the performance of paid campaigns to develop and implement proactive and reactive strategies to continually improve performance- Track and report performance metrics of paid marketing campaigns for internal and external stakeholders- Effectively communicate campaign status, discuss campaign results, and strategic plans to internal team members and external stakeholders to continually improve performance- Conduct and communicate competitive client research and develop and implement offensive and defensive strategies to position clients ahead of their competitors through paid media campaigns- Provide recommendations to necessary stakeholders on landing page optimizations and strategies to improve paid media performance- Provide support to internal stakeholders as it relates to relevant requests

Raleigh, North Carolina, United States

- Evaluated and graded ACDV (Automated Consumer Dispute Verification) automotive loan disputeresolutions (resolved by Research and Remediation Representatives) on a daily basis- Helped implement new Reasonable Investigation (RI) resolution process across the dispute space to maintain FCRA (Fair Credit Reporting Act) regulations and expedite resolution process- Performed training class reviews and answered new-hire questions to meet 92% pass rate quality threshold- Trained in additional, advanced dispute types (intake, recovery, and bankruptcy) to optimize workflow and improve response times for both reviews and dispute resolutions in the respective queues- Assisted in a remediation project targeted at accurately applying deferments for customers’ lines of credit with Wells Fargo and verified through reporting from Transunion, Equifax, and Experian

Raleigh, North Carolina, United States

- Evaluated and resolved ACDV automotive loan disputes received from credit reporting agencies (CRAs)- Verified accuracy of customer and account information in accordance with FCRA regulations to accuratelyreport customers’ lines of credit history with Wells Fargo to CRAs- Utilized Wells Fargo’s system of record (iTop) to verify and/or correct CRAs’ actively transmitting records- Analyzed and reported customers’ monthly credit history via CDRS (Credit Dispute Resolution System), a third part application used to facilitate disputes between Wells Fargo, CRAs, and customers- Resolved on average 50 various types of disputes daily to accelerate response rate and decrease backlog- Developed a standardized Excel template to assist in notating regular and identification dispute comments in system of record and CDRS

Cary, North Carolina, United States

- Input (into Reynolds and Reynolds automotive accounting software [R&R]) daily credit card, cash, andcheck deposit transactions for seven automotive dealerships throughout Cary, NC and Chapel Hill, NC- Posted daily parts and services credit card payments +$50K into R&R- Served as a daily liaison between consolidated accounting office and dealerships to ensure timelyreception and record of cash and credit receivables- Organized and created intuitive filing system for over two years of cash sales records- Integrated Excel template to expedite credit card posting process to R&R through an auto fill feature