While performing core resident services duties at a luxury multi-high-rise property, I implemented tech driven solutions to streamline scheduling, reporting, and communication, enhancing overall efficiency and accountability.• Awarded “Employee of the Month” October 2023 recognizing outstanding work and customer service• Streamlined operational processes increasing cross-departmental productivity and accountability 30-40% by implementing efficient processes with SOP documentation, professional forms, and checklists.• Demonstrated advanced data-driven management skills, with excel spreadsheets, to track critical metrics essential to company interests by integrating CRM data, dynamic maps, and VBA macros to provide real-time updates, and efficient inventory management. These tools are now standardized across the region.• Launched a collaborative Teams network with customized channels, integrated SharePoint home site, and standardized communication workflows, enhancing team collaboration, file accessibility, and operational efficiency across the property.

Led IT efforts for the Real-Estate Management Team, ensuring new and existing office workspaces met IT standards, infrastructure, and security requirements. Managed inspections and vendor coordination to guarantee operational readiness. Provided advanced technical support for a hybrid workforce, resolving complex issues across devices and AV systems, while streamlining workflows and optimizing account management to enhance efficiency and IT performance.• Initiated program that increased overall networking security by 15-20%, by auditing network device and user accounts to identify noncompliance with company network policies and deactivating unused/outdated services and protocols.• Implemented centralized and standardized Confluence Knowledgebase and support/knowledge repository for IT Department. Reduced support tools used from 3 to 1 and increased efficiency 25-35%.

Delivered hardware, software and workflow support and user experience optimization for workforce of 2,000 hybrid employees. Administered and maintained user accounts, permissions, and access rights across multiple systems and applications during onboarding and offboarding process.• Effected substantial cost savings related to purchasing unneeded equipment and quickly redeploying returned equipment, by implementing and managing new IT asset inventory tracking system and associated policies and procedures.• Consistently remained among the top 10% of team-members to meet KPI targets.

Exceeded service level agreement standards as Level I technical support across all J. Crew locations globally. Trained peers on POS software and maximizing operational effectiveness. Utilized diverse technologies to provide comprehensive customer support, including Remote Desktop and Knowledge Base• Received “All-Star” recognition award for volunteer SME support of POS upgrade project (2021)

Supervised employees and warehouse functions as well as collaborated with cross-functional teams to ensure efficient, and safe storage of all material received into the warehouse. Supported production flow and material movement by preparing released orders and ensuring on-time shipments of all completed robot systems to domestic and international customers, or across ABB facilities.