Travis Vermeulen Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

As a Senior Customer Success Manager, I am responsible for providing strategic insight to help our customers enhance their web presence through measurable and actionable goals. Part of my responsibilities are working with customers on implementation and training, executive business reviews, level one technical issues, securing renewal, identifying contract expansion opportunities, and interfacing with all Siteimprove departments improving processes and customer experiences. Actively manage more than two hundred accounts valued at more than three million dollars in recurring revenue. By maintaining expert level knowledge on Siteimprove product features and advantages, I am able to present Siteimprove’ s value to stakeholders ensuring yearly renewal and contract expansion.

Bloomington, Mn

Project Manager with State, County, and Local government agencies. Analyzed year to year expenditure variance and trends between government agencies developing Indirect Cost Allocations Plans and Indirect Cost Rate Studies. Direct client support on a day to day basis. Led presentations for clients and to parties of interest on the impact of their agencies Indirect Costs and how to prepare for future budgets. Provided marketing services for our division by attending multiple conferences a year in support of current and potential clients. Successfully negotiated and renewed contracts that were up during my tenure.

I Was a member of a professional ice hockey team in Norway's top league and a semi-professional team in Chicago, IL. The working environment was very competitive. I was able to position myself into an important role on the team through hard work and a thorough understanding of team concepts. I had to productively communicate with teammates and management with different languages and cultures to accomplish team goals. It was a constantly changing environment, which required me to be open minded and resourceful in order to succeed.

Applied paint and sealer to decks as part of a three member crew. Our company averaged completion of 120 jobs for the season. Communicated regularly with customers, which led to repeat business and referrals. Would also help answer and resolve any questions or problems that arose. Maintained hourly records and material use for each job site revealing the financial success of each job and areas that needed to be improved on for future jobs. Kept an organized work truck, which allowed our crew to work more efficiently at each job site.