Trayveon Collins Email & Phone Number

United States

• Provide comprehensive software support, addressing issues such as locked accounts, application failures, audio problems, share drives, and system crashes using remote troubleshooting tools like LogMeIn and LAPS. • Leverage ServiceNow, CyberArk, Active Directory, LDAP, Aternity, and LogMeIn to efficiently diagnose, resolve, and document technical issues. • Remotely access servers to manage file share requests, identifying and adding users/accounts to the correct groups in collaboration with the Server support and Identity Management teams. • Ensure the accuracy of support documentation by updating validation dates for knowledge articles in ServiceNow. • Deliver prompt technical support, enhancing user experience and operational efficiency by minimizing downtime and resolving issues effectively.

Fort Sill, Oklahoma, United States

Coordinate logistical operations involving the movement of personnel, equipment, and supplies in accordance with military protocols and regulations.Manage transportation resources, including vehicles, routes, and schedules, to ensure timely delivery and distribution of goods.Collaborate with various units and external stakeholders to plan and execute transportation missions, maintaining effective communication and coordination.Implement safety procedures and protocols to ensure the secure and efficient operation of transportation activities.Conduct logistical assessments and provide recommendations for optimizing transportation processes and resources.Demonstrate leadership and decision-making abilities in high-pressure environments to accomplish mission objectives effectively.