Mark Trenchard Email & Phone Number

Salt Lake City, Ut, Us

Chicago, Il, Us

Chicago, Il, Us

• Strategic Market Development: Directed a robust customer experience strategy, securing substantial growth in the Eastern US region by establishing mature partnerships with Adobe and other key platform partners. Executed regional marketing events that attracted significant prospects and fostered a collaborative, strategic relationship with major clients, encouraging high-value investments. Demonstrated rapid lead follow-up from events and partners, coupled with an empathetic, trust-based sales approach.• Partnership Enhancement: Strengthened partnerships with Adobe, securing the largest AEM service deal in 2022. Enhanced collaboration efforts and aligned strategies for pursuits, actively participating in marketing events and campaigns to synchronize efforts and maximize outcomes.

• Revenue Growth Leadership: Organized and formed new sales region. Established account and overall GTM plans. In addition, forged a new working model with Adobe; created a new customer care model; and excelled at garnering trust and building authentic relationships. These actions resulted in 10 new logos and 60% growth for the region. • High-Performance Partnerships: Cultivated high-performance partnerships, achieving an Adobe referral win rate exceeding 80%. Leveraged business and IT leadership skills to build strong rapport, consistently following through on commitments. Applied empathetic selling techniques and established trusted advisor relationships, effectively selling value internally at customer sites.

Atlanta, Ga, Us

• Crisis Response Leadership: Rapidly virtualized educational programs to address COVID-19, ensuring continuity, managing effective strategies to drive home the importance of virtuality in a pandemic-based world.• Strategic IT Governance: Initiated processes that enhanced transparency and strategically aligned IT with overall organizational goals. Key to this initiative was the development of a model that seamlessly integrated enterprise-wide strategies with specific unit-level tactics, ensuring coherent and effective executive decision-making.

Stanford, Ca, Us

• Digital Transformation Leadership: Spearheaded enhancements in digital experience and led a strategic organizational realignment. Successfully integrated the academic technology team with hospital IT, streamlining operations and optimizing resource allocation.• Educational Technology Innovation: Transformed medical education by integrating advanced technologies such as VR, AI, simulations, animations, and gaming into the curriculum. This initiative not only modernized the learning environment, but also included comprehensive faculty training to maximize the adoption and effectiveness of these technologies.• Collaborative Strategy Implementation: Established enterprise-wide collaboration services to support a multi-campus workforce. One of the challenges included balancing the different campus workforces in terms of service support and developments, aided by planning and mapping out a multitude of aspects of work ahead of time.

Stanford, Ca, Us

• Digital Strategy Oversight: Managed the strategy, development, and operations of a modern digital presence across 1200 sites while handling challenges such as evangelizing the new platform, driving adoption across all teams, and improving the way content was delivered to users.• Leadership in Web Innovation: Advocated for and successfully implemented cutting-edge web practices by deploying Adobe Experience Manager (AEM). Established a modular and flexible design system that transitioned web development responsibilities directly to departments, enhancing responsiveness and relevance. Additionally, led the migration of all content from an outdated static web system to the dynamic AEM platform, integrating technological advancements with medical education effectively.

Developed business plans, business development, solution design, talent networking, and solution delivery.• Designed, developed, published, and supported dynamic web applications for clients. • Provided web strategy and advisory services on platforms and content to clients.• Launched and managed the sales and support of a commercial web software product

Managed technical strategy, design, testing, and pilot manufacturing for hardware, web and so ware products.• Represented technology capabilities, roadmap, and strategy to investors, vendors, and customers.• Designed and led the building of an interactive kiosk that won the best simulator award at PGA Show 2011.• Architected and led the development of web-based online profile and game analysis applications.

San Jose, Ca, Us

Acted as a leader and executive consultant to drive effective globalization of a worldwide customer value chain organization.• Led analysis, planning, and proposals in support of an emerging country strategy overhaul.• Developed and won approval for a global talent network to cover Cisco’s emerging market needs.• Led the development of an ongoing supply chain global capability strategy and execution model to sustain global talent alignment with business requirements.

Boise, Idaho, Us

Acted as a “trusted advisor” to executive IT leaders to shape global vision, strategy, and tactics, and service optimizations. Assisted with business development and proposal preparation to meet client objectives.• Developed a global service desk model and overhauled processes and policies to improve IT service levels for a global medical device company.• Performed organizational assessment and design strategy for a leading technology miniaturization firm.• Produced global architecture reference documentation for a global financial institution

Newbury, Berkshire, Gb

Planned, launched, and led the global IT and manufacturing function for CodeGear, a newly established business within Borland.• Developed and executed global technical divestiture plans for global software business• Designed application, infrastructure, support and service architecture for new company• Led the overhaul of the online e-commerce and e-fulfillment customer experience leveraging Salesforce• Established and fostered relationship with strategic third parties (Dell, EDS, Microsoft, McAfee, Avaya, etc.)• Developed and managed global facility plans to reduce operational costs by 20%• Led the global manufacturing function in meeting cost and availability targets

Houston, Texas, Us

Lead the worldwide IT function for the ProCurve Networking Business Unit to enable the achievement of global business objectives.• Designed and built IT function from the ground up to support independent business unit within Hewlett-Packard• Developed and asserted a global technology vision for the business• Owned and led execution against an enterprise architecture roadmap • Directed and oversaw all IT functions including application development, web, data warehousing, operations, support, quality assurance, infrastructure, and business continuity• Directed division initiatives for every function and region including supply chain management, business intelligence, customer relationship management, product lifecycle management, sales automation, and forecasting• Forged and fostered strategic relationships with key third party vendors

Houston, Texas, Us

Managed a team of project managers for the development and deployment of procurement and inventory systems to optimize the inbound supply chain for corporate PC products.• Supported development and implementation of SAP R/3 within business teams to replace legacy applications.• Executed capability roadmap to improve customer offerings and service levels.• Developed supply chain and business-model support strategy with senior supply chain leaders.• Coached and mentored team on project management and leadership best practices to improve project outcomes.

Houston, Texas, Us

Led cross-functional supply chain programs for the North American corporate PC business including a major initiative to reduce order fulfillment cycle time.• Automated the order fulfillment process resulting in 20% TAT reduction and $600,000 annual savings.• Developed annual strategic plan resulting in approval by HP executive leaders.• Consulted with IT management in development of new database/web tools for inventory analysis.• Partnered with customers to integrate customer requirements into system and process improvements.

Houston, Texas, Us

Managed multiple projects staffed by cross-functional teams to design new business processes, system improvement, and supply chain projects for the HP PC business.• Led project team in establishing accurate, timely, and accessible metrics via web tools.• Managed implementation and change management activities for new order management system (SAP R/3).• Coordinated and oversaw fulfillment system development projects for channel programs.• Partnered with customers to define project requirements resulting in improved customer satisfaction.• Consulted on project management methodology for North American fulfillment organization.• Managed the division-wide Year 2000 Readiness Program for the HP business PC manufacturing and distribution division, resulting in a flawless millennium transition.• Coordinated the launch of a website project to enhance post-sales service to PC resellers and enterprise customers.

College Place, Wa, Us

Director of programming for statewide radio network. Guided network to successive top three rankings in local market by managing all aspects of on-air product and supervising programming staff.• Hired, trained, and managed on-air and production staff.• Promoted and planned three successful annual fundraising events which exceeded annual budgets goals.• Created and presented strategy proposals to senior management and operating board.• Formulated programming strategy that met station goals of increased market share.

Mba, Information Technology | Finance

Bachelor'S Degree, Business Administration