-Oversees the daily operations of the Office of Student Financial Assistance-Provides leadership to the customer service team, while managing undergraduate scholarships and student employment.

Responsible for the design, development, and maintenance of One Stop Student Services website.Develops and maintains website content using Communique 5 (CQ5) Web Content Management system.Researches and creates new web self-services and other features.Participates in management activities, including supervision of staff and decision-making processes.Leads and participates One Stop web and communications development.Maintains statistics and provides regular reports on website activity and performance.Coordinates One Stop mass-communications including emails and Web announcements.Creates and coordinates production of One Stop Student Services print media.Provides direct supervision and training for a team of designated USA 1 staff.Handles escalated inquiries using professional counseling and conflict resolution techniques.

- Counseled students regarding registration, student accounts, financial aid, student records, and collections inquiries.- Utilized professional judgment and independent decision-making to provide stellar customer service.- Employed analytical and problem-solving skills to resolve complex issues.

- Prepared financial aid packages and processes loan applications for students.- Conducted entrance and exit interviews with students.- Interviewed and counseled prospective and current students through completing financial aid processes.

-Supervised and trained financial aid staff within a team based environment.-Managed the processes of packaging; awarding federal, agency, and alternative funding; and default management to ensure accuracy-Created and maintained reports on student packaging statuses-Collaborated with Student Accounts manager to reconcile student accounts with outstanding balances.-Collaborated with Director of Education to monitor student’s academic progress.-Assisted in the recruitment and retention efforts of the college.

- Prepared financial aid packages and processes loan applications for students.- Conducted entrance and exit interviews with students.- Interviewed and counseled prospective and current students through completing financial aid processes.

- Prepared financial aid packages and processes loan applications for students.- Conducted entrance and exit interviews with students.- Interviewed and counseled prospective and current students through completing financial aid processes.