Trent Devore Email & Phone Number

Tempe, Arizona

Phoenix, AZ

• Act as liaison between the University and potential students as first point of contact
• Build relationships and overcome objections
• Surpass time management and quality assurance goals
• Selected as on-the-job trainer for new employeesAwards
• Perfect Quality Assurance scores Q1, Q2, Q3, Q4 2014 and Q1, Q2, Q3 2015
• Perfect Attendance record currently at 8 consecutive months

Tempe, AZ

• Assisted coworkers through training and giving coaching strategies to improve current performance
• Discovered client’s issues and provided optimum solution
• Reviewed multiple programs during phone calls to quickly and efficiently execute resolution
• Proficient with multiple online computer systems including Customer Assist, CCW, and VLSAwards
• Top scores on exams in training class at Chase Bank
• Requested for side projects and coworker feedback at Chase Bank within a month of hire

Phoenix, AZ

• Utilized eight programs simultaneously while educating customer on products
• Assessed customers’ needs and offer programming and special offers to provide for those needs
• Engaged in regular training meetings to improve performance
• Exceeded established weekly, monthly, quarterly, and annual sales goalsAwards
• Top 7% of over 600 Sales Agents within two months of hire at Dish Network
• #1 Sales Agent of over 600 for daily sales reached at Dish Network

South Jordan, UT

• Received customer support inquiries for JustAnswers.com
• Researched solutions to issues while multi-tasking, including taking notes and listening to customers
• Generated revenue in sales through subscriptions Awards
• Consistently in Top 3 Inbound Sales Agents with over 20% up-sale rate at CSS Corp Q4 2011, Q1 2012
• Received highest level of customer satisfaction rankings
• Assistant to the Manager

Orem, UT

• Planned, coordinated, and implemented event and game operations
• Implemented community outreach program to increase attendance for all NCAA sports
• Coordinated with neighborhood club to create special event for minorityAwards
• Headed marketing strategy with record high attendance at a UVU Volleyball game

Lindon, UT

• Assisted customers in navigating and troubleshooting Verizon Fiber Optic issues
• Accurately recorded data and notes from each call
• Communicated with customers to provide highest level of positive assistanceAwards
• Top 10% of over 200 Support Agents with lowest call handle time in Teleperformance for Q2, Q3, Q4 2009 and Q1 2010

Provo, UT

• Promoted to Range Rover (senior service specialist) then Supervisor
• Performed above peers in interoffice sales competitions
• Evaluated and assisted team in making and exceeding strategic goals
• Conferred by telephone with customers by providing intense, personal care
• Resolved escalated customer complaints resulting in positive feedbackAwards
• Top 2% of over 300 Sales Agents in NuSkin Call Center for Q1, Q2, Q3, Q4 2007 and Q1, Q2 2008