Trent Householder, Cpcu, Clu Email & Phone Number

Columbus, OH, US

Columbus, Ohio, United States

• Product lead for all business lines over assigned states. Partners with underwriting and distribution to define priorities and execute actions to promote growth and profitability.
• Consults with actuarial and rating teams to determine appropriate product rating strategies based on state priorities and opportunities.
• Conduct data analysis and market research to guide tactical and strategic recommendations. Analyzed state geographic, agency, and class level profitability to identify problem market segments to remove from automated.

Columbus, Ohio, United States

• Product ownership of the State Auto Small Commercial Business Owner’s Policy promoting growth and profitability across assigned states and health of the product. Compiles and analyzes performance metrics, prepares.
• Devised the 2023 product sales and marketing strategy with a focus on industry segments with the highest propensity for automated processing in order to manage expenses and promote ease of use for sales partners while.
• Drives process changes and IT implementations to reduce manual processing by removing underwriting referrals which provide insufficient value and automating declinations for out of appetite and low close rate quote.
• Build SQL queries to mine desired data to compile into reports and dashboards used to monitor business and guide product management of specific states and business types. Perform deep-dive analysis of business segments.

Columbus, Ohio, United States

Dublin, Ohio

• Facilitated multiple simultaneous Electronic Data Integration (EDI) implementation projects, enabling the transfer of files between Cardinal Health, software vendors, and pharmaceutical customer end-users. Validated.
• Drove process standardization realizing efficiency gains which decreased team request turnaround time by 1.5 business day over prior year.
• Created process documentation for training and reference with a focus on identifying pain points and opportunities for continuous improvement.
• Cardinal Health Lean Six Sigma Yellow Belt certified. Utilized Lean/Agile methodologies in the execution of team workload. Guided team huddles and retrospective meetings.
• Installed a solution to track work requests and future efforts not captured in Kanban of work in progress.

Newark, Ohio

• Provided ongoing support for order processing and result accuracy of critical consumer report products required by policy eligibility and rating models. Ensured 99.9% availability by leading internal and vendor.
• Guided system enhancements and defect fixes as lead Business Analyst by drafting business cases, developing requirements, identifying test scenarios, prioritizing urgency, coordinating implementations, and performing.
• Allocated as knowledge resource for large scale projects.
• Facilitated execution of P&C Underwriting vision by completing assessments to identify system impacts and resource needs for requested projects and enhancements.
• Provided subject matter expertise and ongoing service support for 30 assigned auto products and processes primarily focused on consumer reports (Claims History, Prior Carrier, MVR) and associated models used to.
• Trained in Agile concepts and employed Agile methodologies while also leveraging technology to work remotely on a high functioning collaborative virtual team.

• Provided frontline systems support to a department of 200 Auto Operations associates and served as the in-house expert on underwriting processes, procedures, and resources.
• Communication liaison between Operations and Corporate Systems and P&C Underwriting departments. Championed Operations’ adherence to desired underwriting philosophy and processes.
• Identified reporting resources, compiled metrics, and communicated trending and analysis in order to answer business questions and guide management decision making.
• Served on Automation Committee to identify opportunities to streamline processes in application and policy transaction flows, removed 50 unnecessary system reviews/errors in order to increase automated systematic.
• Responsible for maintaining user roles and assignments and queue routing in workload management systems, ensuring the right work presented to the right people at the right time.

Newark, OH

• Assisted agency partners in risk evaluation, eligibility, placement, pricing, procedural adherence, re-underwriting, marketing, and sales processes.
• Developed and presented production clinics to agency partner group to remove roadblocks in the application process. Following the clinics market applications realized a 12% increase in automated issuance over previous.
• Created an online form for Claims Representatives to request policy information and documentation from Underwriting. Streamlining this process increased reliability and saved time for Claims and Underwriting associates.
• Prepared and taught a public speaking and professional communication class for 60 fellow Underwriters.
• Coached new hire Underwriters; training on agency profitability support, risk evaluation, underwriting processes and philosophy, and adherence to statutes and guidelines.

New Albany, Ohio

• Successfully negotiated payment plans or debt settlement agreements with clients or attorney representatives and consistently ranked in top five of department collections.
• Conveyed compassion and empathy while reviewing financial characteristics with customers experiencing hardship to determine ability to repay debt.

Newark, Ohio

• Managed 25 Merchandising Representatives servicing retail accounts in 130 store locations across two retail chains.
• Worked with Representatives and store management to verify all accounts were properly serviced, merchandise stocked, and product orders were placed.

Newark, Ohio