Tres Roby Email & Phone Number

United States

Cottonwood, Az

•Handling multi-line telephone systems, screening calls and referring to the appropriate staff member; •One on one positive interaction with assisting customers in the application process; scheduling appointments; handling consumer inquiries; resolving complaints in a diplomatic and timely manner; •Performing data entry into various tracking systems; operating various standard office equipment (i.e. scanners, copiers, personal computers and computer software programs (i.e. Microsoft Office Suites) and 10 key to touch. •Communicate effectively orally and in writing; operate various types of information-processing equipment to maintain customer accounts; learn the application scanning procedure and verification of documents for On-Base input; •Operate electronic cash register; handle cash and provide receipts; apply applicable governing directives of the FAA program

Phoenix, Az

•Provide technical, administrative and professional support of the TriWest online referral and authorization software and the medical management system.•Performs preliminary analysis / troubleshooting, system monitoring of software maintenance supporting TriWest staff and Healthcare providers across 21 states and 90+ locations.•Develops solutions to a variety of problems routine to moderate in scope and complexity, referring to policies and practices.•Applies expertise with troubleshooting technical issues with the medical management system software and the website application.•Collaborates with users, vendors, and other TriWest technical staff on problem identification, isolation, and resolution. •Provides input into the planning process for enhancements in the Healthcare Services medical management systems.•Maintains security standards and policies relating to system access over multiple networks.•Assist with desktop testing, including application, server, and network as required•Takes active steps to maintain current knowledge of emerging computer and Internet technologies•Availability to work non-regular hours•Currently have the 917T TriWest Healthcare Alliance Trustworthiness Determination clearance ADPII/NACLC – Favorable - passing the Security Clearance Background Investigation

• Providing nationwide technical assistance, advice and solutions for computer and wireless multi-media devices, iPod touch, iPhone and iPad devices. • Effectively communicate and update users of current technology relating to computers, mobile devices (e.g. PDA’s), smart cell phones, MP3/MP4 players, external hard drives, printers, Mac OS operating systems and various Apple applications, • Accurately log all interactions into the iLog ticketing system, • Making outbound phone calls to customers to provide updates or follow-up on unresolved issues,• Able to quickly assess the technical skill level of the customer in order to provide prompt, reliable, and accurate information

Client Network Operations* Responsible for managing, troubleshooting and solving network (2nd and 3rd Level) network issues.* Identified, isolated, diagnosed, and resolved telecommunications network failures and impairments.* Strong knowledge using various network monitoring network equipment in order to isolate failures and provide corrective measures to resolve client related outages.* Coordinated activities and communication between various vendors worldwide in order to troubleshoot and repair network problems

Client Network OperationsResponsible for managing, troubleshooting and solving network (2nd and 3rd Level) network issues for multiple Fortune 500 companies..Performed emergency changes to routers, LAN switches and WAN devicesIdentified, isolated, diagnosed, and resolved telecommunications network failures and impairments.Strong knowledge using various network monitoring network equipment in order to isolate failures and provide corrective measures to resolve client related outages.Coordinated activities and communication between various vendors worldwide in order to troubleshoot and repair network problems.

Department was outsourced to AT&T for 3rd party management and we were transitioned over to AT&T.Responsible for managing, troubleshooting and solving network (2nd and 3rd level) network issues.Responsible for the American Express Remote Access / Work at home project.Duties included purchasing, configuring and installing Shiva LAN Rover/Access Switch devices within the American Express worldwide network.Created online training documentation to be utilized by various departments to manage devices. Ordered T1 and E1 circuits thru domestic and international telecommunications vendors.

Network communications programmer to configure UNISYS communications network.Assisted in startup and implementation of remote access program for employees to dial-in remotely.Mainframe Computer operations supervisor, supervising 4-6 operations staff per shift.

Mainframe Computer operations supervisor, supervising 6-8 operations staff per shift.* Monitored Worldwide Reservations System to ensure 100% availability with minimal downtime* Worked with Production Control to make sure all production jobs were run and completed accurately and on time. * Monitored various other airline connections to ensure availability.