Trevon Snell Email & Phone Number

Omaha, Nebraska Metropolitan Area

• Provided administrative services to about 500 different groups (employers) in the mid-west region that had supplemental benefits through Assurity• Handled invoicing and applied payments• Assisted employees’ and employer’s needs with policies, claims and other inquiries • Answered telephones on a daily basis• Worked as a team on special projects for managers

Lincoln, Nebraska, United States

-Worked on construction sites for residential homes and large-scale manufacturing companies -Operated a variety of hand and power tools, including drills, forklifts and other tools as directed by management -Cleaned and prepared construction sites as needed, including removing and disposing of debris and waste materials -Loaded and unloaded construction supplies from trucks both manually and with the use of equipment -Shoveled materials to and from construction areas, including asphalt and dirt.

Lincoln, Nebraska, United States

• Called about 100 people each day for prospecting along with reaching out to former customers in order to earn their business back• Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals • Provided customer service daily, such as processing endorsements for customers and assisting with claims• Organized our detailed office records, using computers to enter, access, search or retrieve data• Updated about 70 profiles per day• Scheduled and confirmed appointments for clients, customers, or supervisors• Mailed promotional material to prospects & customers• Reviewed insurance policies to determine which coverage best suits our customers• Greeted visitors and handled their inquiries or direct them to the appropriate person according to their needs• Collected and deposited money into accounts, kept records of collections and reimbursements, and ensured accounts are balanced.

Lincoln, Nebraska Area

• Interacted with 100-500 customers per shift by addressing customer needs and concerns in a friendly manner to ensure customer satisfaction• Lead a crew of 6 workers to provide quality customer service by following guidelines• Assured that the workplace is clean and stocked with necessary items daily for optimum functionality• Engaged with managers 7 days a week on what areas the employees can improve on to enhance the customer experience• Marketed a new product called “Jet Gloss” to customers the first 2 months and after being introduced by the team it drove up sales for this location

Lincoln, Nebraska Area

• Gathered opinions by asking questions about different topics with about 300 respondents per day• Conducted 200 bank surveys per day with a wide variety of Americans and received ratings on their satisfaction with the service provided