Trevor Alexander Greer Email & Phone Number

San Francisco, Ca, Us

San Jose, Ca, Us

Customer Experience (CX) Organization• Performing both Enterprise Architect and Sr. Product Management functions in Leadership role entailing the management and technical guidance of direct report engineers, responsible for both product vision/roadmap and technical implementation from design to execution.• Drive innovative product and technical roadmap for next gen applications and cloud services in fields including big data analytics, machine learning, etc.• Leading the team of Cloud Engineers/Devs in delivering UX through worldclass, cloud native, always-on tech platform. Support engineering scrum teams on detailed design, delivery, & deployment of solutions• Guide the Applications Engineering team and overhauling the way customers and partners interact with Cisco by developing forward-looking applications, solutions and services across cloud, desktop, and mobile platforms.• Responsible for all levels of CX Cloud architecture including Data, Business, Solution, and Enterprise levels. • Create/drive digital transformation strategies for Cloud Platform while governing architecture alignment across Cloud Apps.• Act as a trusted advisor to Cisco Business, Product Management, Engineering, and cross-functional Executive Leadership Teams while driving solutions across products, systems, and capabilitiesResponsible for CX Cloud architecture including:• Business Architecture: Aligning Cisco business drivers to technology.• Solution Architecture: Providing holistic solutions across CX Cloud.• Enterprise Architecture: Ensure CX Cloud integrates into the larger Cisco ecosystem.• Data Architecture: Knowing how data needs to flow in/out and within CX Cloud.• Setting and execute strategy that develops/moves Applications to a cloud-native and modern architecture, improving delivery predictability, quality, scalability, and reliability, while assisting the engineering team in development.

Redmond, Washington, Us

Enterprise Healthcare Industry Team:• Develops/expands impactful relationships with customer/partner architects, technical specialists, technical decision makers, and business stakeholders.• Participates in external architect community events (e.g., conferences, seminars, technical meetups, hackathons) and shares learnings with the internal team. Mentor colleagues on technical and non-technical concepts.• Leads architecture design, resiliency reviews, and technical optimization that result in production deployment and increase customer business value.• Apply broad technical knowledge across various architecture solutions to meet business/IT requirements and resolve identified technical constraints.• Provide thought leadership for technical architecture design, development and deployment and support/drive through pre-sales and implementation.SMC Team:• Subject matter expert leading technical presentations, demonstrations, workshops, architecture design sessions, production ready pilots.• Understand customers' overall applications portfolio, IT, business priorities, and success measures to design architectures and solutions. Develop deep relationships with key customer IT decision makers.• Apply technical knowledge and customer insights to create modernization roadmaps. Architect solutions to meet business and IT needs, ensure technical viability and successful deployments.• Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community.

Redmond, Washington, Us

Azure Networking CSS Team:• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers.• Provide solutions to complex problems that satisfy customers. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.• Work in an international environment and collaborate with the team to provide high-level support.• Build customer and partner loyalty through customer orientation, responsiveness and accountability.• Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions.

Westford, Ma, Us

Premium Visibility as a Service Team• Provide advanced monitoring, support, and visibility for multiple customer accounts utilizing the full NetScout product line of monitoring solutions including deployment, installation, maintenance, upgrades, customer care, and various other services.• Perform troubleshooting and rapid resolution of customer impacting applications, network, and product issues requiring experience with a broad variety of enterprise applications/protocols as well as Linux administration while managing high pressure or outage level situations. • Perform customer facing technical presentations and live demonstrations in a clear and professional manner with a high level of competency resulting in excellent customer satisfaction and feedback while also building and maintaining these customer relationships to support account growth and stability.• Provide numerous internal training sessions, brown bag demos, technical expertise/advice for the other engineers within the Visibility as a Service team. • Technical Support for Sales Team in pre-sales and POC environments leading towards a successful customer engagement.• Create and resolve cases proactively based on automated alarming system to address issues before they are raised to the customer’s attention.Verizon Wireless Service and Delivery Team• Troubleshoot application and hardware issues that impact the performance and stability of the deployed solution while managing customer relationships to support account growth.• Technical Support & Integration of full NetScout product suite, on the Verizon LTE 4G and VoLTE Networks.• Perform LTE 4G and VoLTE Network Traffic Validation, Diagnostic Troubleshooting, and in-depth analysis for resolution of customer impacting network and application layer issues.• Leading collaborative team environment supporting LTE 4G upgrade implementation• Create and resolve cases proactively to address issues before they are raised to the customer’s attention.