Trevor Alexander Greer Email & Phone Number

San Francisco, CA, US

San Jose, CA, US

• Customer Experience (CX) Organization
• Performing both Enterprise Architect and Sr. Product Management functions in Leadership role entailing the management and technical guidance of direct report engineers, responsible for both product vision/roadmap and.
• Drive innovative product and technical roadmap for next gen applications and cloud services in fields including big data analytics, machine learning, etc.
• Leading the team of Cloud Engineers/Devs in delivering UX through worldclass, cloud native, always-on tech platform. Support engineering scrum teams on detailed design, delivery, & deployment of solutions
• Guide the Applications Engineering team and overhauling the way customers and partners interact with Cisco by developing forward-looking applications, solutions and services across cloud, desktop, and mobile platforms.
• Responsible for all levels of CX Cloud architecture including Data, Business, Solution, and Enterprise levels.

Redmond, Washington, US

• Enterprise Healthcare Industry Team:
• Develops/expands impactful relationships with customer/partner architects, technical specialists, technical decision makers, and business stakeholders.
• Participates in external architect community events (e.g., conferences, seminars, technical meetups, hackathons) and shares learnings with the internal team. Mentor colleagues on technical and non-technical concepts.
• Leads architecture design, resiliency reviews, and technical optimization that result in production deployment and increase customer business value.
• Apply broad technical knowledge across various architecture solutions to meet business/IT requirements and resolve identified technical constraints.
• Provide thought leadership for technical architecture design, development and deployment and support/drive through pre-sales and implementation.SMC Team:

Redmond, Washington, US

• Azure Networking CSS Team:
• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers.
• Provide solutions to complex problems that satisfy customers. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
• Work in an international environment and collaborate with the team to provide high-level support.
• Build customer and partner loyalty through customer orientation, responsiveness and accountability.
• Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions.

Westford, MA, US

• Premium Visibility as a Service Team
• Provide advanced monitoring, support, and visibility for multiple customer accounts utilizing the full NetScout product line of monitoring solutions including deployment, installation, maintenance, upgrades, customer.
• Perform troubleshooting and rapid resolution of customer impacting applications, network, and product issues requiring experience with a broad variety of enterprise applications/protocols as well as Linux.
• Perform customer facing technical presentations and live demonstrations in a clear and professional manner with a high level of competency resulting in excellent customer satisfaction and feedback while also building.
• Provide numerous internal training sessions, brown bag demos, technical expertise/advice for the other engineers within the Visibility as a Service team.
• Technical Support for Sales Team in pre-sales and POC environments leading towards a successful customer engagement.