Trevor Singleton Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Needham, Massachusetts, United States

• Responsible for ensuring all customer support associates provide the best customer service through inbound and outbound calls, chats, and emails via various CRM platforms. This was done by improving customer service.
• Established and accountable for performance on top Customer Support Key Performance Indicators (KPI's) including Customer Satisfaction (CSAT), team productivity, and Service Level Agreement (SLA) adherence; monitored.
• Created and monitored Net Promoter Score (NPS) survey to gauge and monitor customer loyalty, satisfaction, and recommendations
• Managed technical support staff
• Organized employee scheduling
• Recruited, trained, and coached technical support staff employees

Denver, Colorado, United States

• Coaching 15-25 Guest Experience Team members on a weekly basis to develop themselves personally and professionally
• Meet and Exceed various weekly/monthly goals with team members via SLA's and KPI's
• Meeting with 3 various city markets to establish better workflows and provide assistance as needed
• Visited various markets to get a first hand look at operations to overall improve workflow and communication between the “GET” and city operation teams.
• Worked hand in hand with… Show more
• Worked hand in hand with a team that conducted UAT testing for Salesforce

Greater Denver Area

• Act as a technical expert while empowering people to act with autonomy;
• Drive down costs, constantly improve processes, while always putting guests first
• Collaborate with operations teams across the world to ensure our guest experience is seamless
• Responding to guest escalation calls, emails, and chat to determine appropriate compensation
• Worked directly with management initiating a dedicated sms team; testing and implementing daily changes to drive down SLA time… Show more
• Worked directly with management initiating a dedicated sms team; testing and implementing daily changes to drive down SLA time within CRM platforms. Show less

Greater Denver Area

• Act as the first point of contact for all our guests via phone, email, and chat
• Own the reservations process from start to finish
• Respond to, troubleshoot, and resolve guest issues in a timely and positive manner.

Denver, Colorado

• Provides superior customer service by processing customer transactions accurately. This includes deposits, transfers, withdrawals, and other transactions in accordance to bank policies, procedures and regulatory.

Boston, Massachusetts

• Monitor three separate outlets for seating availability, service, safety and well-being of guests
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Complete opening and closing duties for various outlets
• Complete scheduled inventory and requisition supplies as needed
• Coordinate tasks and work with other departments to ensure that the department runs efficiently
• Coordinate with management to develop and carry-out… Show more

Greater Boston Area

• Sourcing incoming leads sent by assigned SAE’s as well as general mailbox
• Coordinating and distributing incoming mailbox leads throughout the day
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
• Create and maintain filing and organization systems for records, reports, and documents
• Enter, retrieve, reconcile, and verify information in software involved in the sales process
• Enter and retrieve… Show more

• Assisting on establishing an ongoing project within a start up company. This company brings local stores right to customer’s doorsteps; shopping and purchasing items online or through the mobile app and receiving these.
• Executing the three step process with assigned team to carry out customer orders
• Meeting several daily deadlines within the store/office
• Work closely with upper management for ongoing product development
• Promote awareness of… Show more Assisting on establishing an ongoing project within a start up company. This company brings local stores right to customer’s doorsteps; shopping and purchasing items online or through.
• Promote awareness of brand image internally and externally

Greater Boston Area

Founded in 1965, MRINetwork has grown into one of the largest and most successful recruitment organizations in the world. With a full range of Permanent Placement options ranging from Retained or Contingency Search to Contract Staffing and Recruitment Process Outsourcing solutions, MRINetwork gives you the flexibility you want at the pace you demand.Served.

Conducted telemarketing to contest entrants, inviting them to visit the facility, attend a short presentation and receive prize awards/gifts

Bs, Marketing

Activities and Societies: Ski and Snowboard Club

Study Abroad, Marketing

Activities and Societies: Ski and Snowboard Club Related Courses: Electronic Marketing, Innovation Creativity and Entrepreneurship, Retail.