Operations Manager for a busy car rental Flagship business. Direct responsibilities of a sales team of 15 staff. Expert communicator with extensive people management experience. Highly organised with exemplary time and organisational management skills. Enjoys selling and leading by example, mentoring and leading teams to maximise revenue and business growth. Extensive knowledge of London and the surrounding area. Experienced in managing front of house and all financial and administration aspects of branch management including achieving and exceeding key performance indicators for Service, Sales and Revenue. Key leadership accountability for the team wellbeing and welfare. Proven capability resolving customer complaints and building customer retention. Training and mentoring new recruits and development of existing staff. Management of logistical strategic plans and special projects. Experienced at implementing systems and procedures, supporting the team through change, reviewing and identifying areas for improvement to upsell and increase revenue. A team player, passionate about all people related functions, including recruitment and staff development with many of my previous employees now in management roles.