Trevor Cull Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

- Executive sponsor across all of Achievers’ EMEA implementation projects- Coach and mentor for Achievers’ EMEA Professional Services team with development plans to drive growth, innovation and the team’s personal and professional objectives- Support Achievers’ EMEA Sales organisation with pre-sale consulting and representation of the Customer Success.

London, England, United Kingdom

London, England, United Kingdom

​Achievers Proud exists to ensure that Achievers maintains a forward thinking, inclusive and safe environment for all LGBTQ+ employees. We lead by example to provide non-judgmental education, support and community; empowering employees to bring their whole selves to work as they continue to develop and grow. At Achievers, all A-Players are valued and will.

London, United Kingdom

Toronto, Ontario, Canada

Toronto, Canada Area

• Served as project manager for operations focused post-launch projects from kick-off to launch
• Consulted on best practices with SMB to enterprise clients ensuring projects stay within scope and meet client objectives
• Educated and consulted with client provided third-party vendors on expected SLA’s to ensure successful post-launch support
• Built creative catalogue project plans to achieve client goals by leveraging system operations while managing expectations to execute tailored solutions
• Served as technical point person for all new and expanding client catalogue configurations
• Proficient in data analysis to confidently make recommendations and provide data driven solutions for internal partners and clients

Toronto, Canada Area

• Build and manage multiple supplier relationships within the United States
• Thoroughly vet potential suppliers to ensure they meet business and client needs
• Prepare and conduct annual and mid-year account check-ins to review overall health, spend, goal analysis, and performance with supplier stakeholders
• Provide data driven solutions to clients through catalog trend analysis
• Curate a catalog for over 150 clients servicing over 900 thousand customers
• Maintain a catalog offering of seven thousand products across eight supplier accounts

Toronto, Canada Area

• Provided world class service to the members of our programs
• Provided inbound and outbound calls to our customers to help members in resolving general inquiries, questions and complaints via phone or email in record time
• Provided product support by means of troubleshooting and problem solving
• Worked extensively with CRM (Salesforce) to provide the highest level of customer support to our members
• Identified business challenges and collaboratively shape solutions that drive strategic initiatives and keep members informed of the Achievers product
• Worked in collaboration with the Operations Department to ensure that members receive their items on time

Ottawa, Canada Area

• Evaluated the ACCT customer base and creating a social media strategy in order to gain exposure and generate leads for ACCT
• Promoted the brand value of ACCT products in social media circles by incorporating tailored marketing strategies.
• Fine-tuned the Search Engine Optimization (SEO) components of driving online traffic to the ACCT website.
• Developed email marketing content and implemented campaigns to specialized target audiences (list creation and tracking of campaigns)
• Analyzed traffic through Google Analytics, identified opportunities for improvement and implemented changes; and integration with Salesforce.
• Maintained Google Pay-Per-Click (PPC), LinkedIn advertising and explored other social media advertising opportunities that resulted in increased traffic to the ACCT website.

Ottawa, Canada Area