As an Agent Experience Manager, I am an ambassador, relationship manager, primary point of contact, and expert for 142 Compass real estate agents.• Implemented new bugs reporting process nationwide.• Coordinated QA process resulting in increased agreement score of 90%.• Partner closely with Real Estate Agents to build and execute agent success strategies.• Welcome new agents by conducting onboarding sessions for individual agents and agent teams.• Work collaboratively with regional leadership on local best practices and regional priority projects.• Plan and execute weekly virtual and in person training exercises for agents in the Kansas City and St. Louis Market.• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support.• Interview and train new hires as they are brought onboard to the company.

SlopGoblins, NPO - A nonprofit focused on celebrating the charm of bad or low-budget movies by providing personalized movie watch party lists. During my time here, I completed the following:-Developed a dynamic edit form that enables users to seamlessly update movie details by integrating React Hook Form and managing state with React Hooks for an enhanced user experience.-Implemented a user-specific interface that dynamically renders edit options, enhancing usability by displaying controls based on submission ownership.-Enhanced the application's responsiveness and interactivity by utilizing Apollo Client for real-time GraphQL data fetching and updates, ensuring smooth and efficient user interaction with the platform.-Implemented responsive design logic for movie cards, ensuring large and medium-sized movies display keywords in yellow at the top of the image, while smaller movies show grey keywords below, enhancing visual hierarchy and user navigation.-Customized movie card layouts to adapt to varying content sizes, setting vertical large movie images to a maximum height of 80% of the viewport, and aligning movie titles and dates/minutes on opposite sides for medium and large sizes, optimizing user engagement and readability.

Manage quick repair process, ensuring repairs are completed on time and resolve customer's original issue.Manage all repairs checked into store and sent out maintaining contact with customer about status of repairs.Troubleshoot customer equipment, finding proper solutions that best support the customer.Support team through troubleshooting process, proving knowledge about best practices and next steps for technicians.Manage all repair room inventory, ensuring all devices and parts are accounted for and meet repair room standards.