Assist utility and local government clients with financial planning and sustainability, rate setting and design, strategic planning, and stakeholder communication.Engagements I’ve worked on include water, wastewater, stormwater, solid waste, and electric utility rate and fee studies, financial forecasts and modeling, financial feasibility studies, valuations, and others.

◦ Provide customer service and technical support for live and on-demand streaming sportscasts supported on a variety of internet-connected devices◦ Assist with all billing and product related inquiries from diverse, global customer base◦ Test and confirm technical issues and escalate to proper department

◦ Manage, prioritize, and respond to client inquiries relating to Coinbase and the GDAX digital currency trading platform◦ Contributed to reversing email backlog and improved customer service satisfaction metrics◦ Observe transactions, identify fraudulent activity, and correct transfers when needed◦ Collaborate with the Product Engineering team to identify and prioritize issues

Contract instrument and controls technician. Projects at six different U.S nuclear generating facilities.◦ Researched, planned, and executed work orders; maintained detailed reports ◦ Performed repairs, preventative maintenance, and calibrations on various, vital plant components. ◦ Used schematics, planned procedures, and engineering documentation to interpret, analyze, troubleshoot, calibrate, and repair plant instrumentation