Providing direct support for the entire bankESB branch network by managing the Float Retail Team and preforming administrative functions to ensure the ongoing effectiveness of branch operations in conformance with established bank policies and procedures including training and coaching of Float Retail Team. Assist the SVP of retail to provide full branch services. Help the retail network achieve it's checking, service and operational goals. Traveling to all branches within our retail network and assisting with the overseeing of the lobby and teller line and the coordination and delegation of work assignments.

• Established positive connections with customers and clients• Processed deposit and withdrawal transactions• Carried out advanced teller tasks such as processing CD renewals, issuing debit cards, and processing ATM deposits

• Established positive connections with respondents to ensure collection of data• Reassured any concerns respondents had• Approached reluctant respondents in a friendly and respectful manner