Engagement Manager leading global implementations, specializing in Service & Field Service (Service Cloud, ServiceMax, SFS/FSL, Asset360) digital transformations. Center of Excellence offer refinement/GTM strategy improvement

Engagement ManagerCRM & Field Service practitioner; leading implementation work across full suite of Salesforce.com delivery technologies

Senior Business Analyst/Functional Lead within the Business Transformation Services division at Capgemini; driving delivery primarily in the M&E, CPRG, and Industrial Manufacturing industries

Consultant within the North American Innovation & Digital Services SBU. Business analyst skilled in requirements management & functional design. Specialized in Salesforce.com implementation.

-Organized and executed several marketing campaigns that resulted in over 1,000 new qualified leads.-Consultatively sold managed IT service packages to small businesses in multiple industries; revamped lead generation and marketing initiatives for increased visibility into customer needs & competitors.-Led client engagement calls for setting up IT network health assessments; worked with certified network engineers to analyze security of client IT infrastructures.-Developed and executed search engine optimization strategy, resulting in 5 domains ranking in the top ten of Google, Bing, and Yahoo SERPs and top tiers in traffic ratings. -Implemented a social media marketing plan centered on Facebook ad campaigns that accelerated social media channel enablement & doubled social media following.-Generated IT-related content for company websites and inbound marketing initiatives; editor of company blog & newsletters.