Business Manager
CurrentMy role as a leader in our company is to manage both current and prospective relationships with our clients and partners. This involves maintaining regular contact with them, understanding their needs and expectations, and providing them with solutions that add value to their business. I collaborate with the managers who oversee the front line technicians and support teams, and assist them in reaching higher standards of efficiency, sustainability, and profitability. I do this by providing them with guidance, feedback, training, and resources that enable them to perform their tasks effectively and safely. I also establish and share key performance indicators (KPIs) that inform our strategies and innovations across various service groups and product lines. These KPIs help us measure our progress, identify areas of improvement, and align our goals with the company's vision and mission. I also work with corporate sales and engineering to ensure that existing and new product lines are satisfying the operational needs at a cost effective price of our customers. I do this by communicating with them regularly, providing them with market insights, customer feedback, and technical specifications, and ensuring that the product development process is aligned with the customer requirements and expectations.