Manager, Onsite Services
CurrentKeepStock Management/Leadership:• Manage a team of 15 to 18 OSR and OSAs to maintain customer accounts and deliver products on time utilizing key tools and metrics• Leverage standard work based on network-wide vantage point utilizing cross-functional collaboration, voice of the customer, and KeepStock knowledge.• Select, develop, coach, train, and retain a diverse team• Identify and develop strong contributors through the use of Performance Excellence and succession… Show more KeepStock Management/Leadership:• Manage a team of 15 to 18 OSR and OSAs to maintain customer accounts and deliver products on time utilizing key tools and metrics• Leverage standard work based on network-wide vantage point utilizing cross-functional collaboration, voice of the customer, and KeepStock knowledge.• Select, develop, coach, train, and retain a diverse team• Identify and develop strong contributors through the use of Performance Excellence and succession planning.• Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement Financial Performance/Resource Management:• Manage and oversee KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering.• Understand market conditions and trends as well as customer requirements in order to provide appropriate direction and guidance to the broader organization.• Ensure proper solutions and resources are being offered/deployed to customers.Cross-Functional Partnerships to influence Growth:• Partner with the sales team, providing expertise in Keepstock offer to build a strategic plan that will enable sales team to meet or exceed incremental sales growth expectations to meet ROI for KeepStock sites.• Establish and maintain customer relationships and partner with the sales & branch teams to identify, analyze and address service opportunities.• Serve as KeepStock advocate by building a strong internal network with relevant Customer Service, Sales, Supply Chain and Consulting business partners to ensure strategic alignment. Show less