Trey Jones, Pmp Email & Phone Number

Leads team responsible for BlackBerry AtHoc's $9.8M Air Force's enterprise emergency mass notification contract--the company's largest single contract. Closely coordinates with customer stakeholders to review system performance, develop new requirements, plan and field system updates and ensure annual renewal. • OPERATIONS MANAGEMENT: Responsible for overall system performance and technical support. Plans and executes major and minor system updates. Built help desk processes to ensure effective coordination of Tier 1 and Tier 2 customer support teams and resolution of customer incidents. Advises customer on system capabilities and builds plans for adoption to create customer value.• IMPLEMENTATION: Planned migration of over 20 legacy systems to the Microsoft Azure DOD certified cloud. Broke new ground as the first functional system to migrate to the commercial cloud. Ensured compliance with DISA's security requirements guide. Planned and executed system acceptance to demonstrate full compliance with Air Force technical requirements. Built and executed roll out plan to train and transition 110 organizations to operations.

Responsible for all post sales activities including implementation, training, upsells and renewals. Grew portfolio and captured 100% contract renewal rate. Transitioned from private start up, through an acquisition and integration as part of a NYSE listed company.Led cross functional team of engineers, support reps, trainers and project managers to ensure the exceptional delivery of crisis communications network services to the Air Force. Managed 16 contracts that generated over $18M in annual revenue. Monitored system performance, ensures successful delivery of contractual requirements, generates upsell opportunities, and captures contract renewals.• CUSTOMER SUCCESS: Consulted with functional users to increase solution adoption and value added. Built trusted relationships that increased business opportunities and generated over $1.5M in new revenue• SERVICE DELIVERY MANAGEMENT: Responsible for delivery of all contract requirements. Ensured satisfactory response to over 200 customer support requests. On-boarded over 15 new customers. Produced a 100% contract renewal rate

San Antonio, Texas

Responsible for the performance and security of the Air Force’s global IT network. Leads projects to improve network defense and operations. Evaluates technologies for adoption and administers change management to ensure technological and organizational readiness• IMPLEMENTATION: Managed 39 projects simultaneously—led and mentored project management team in development of project plans, identified and mitigated risks, created and provided status reports• STRATEGIC PLANNING: Developing strategy to collapse AF gateways and transition to DISA regional gateways—developed requirement capture and traceability methods• VENDOR MANAGEMENT: Coordinated evaluations of ForeScout CounterAct, Bromium and McAfee technologies to enhance the Air Force’s network defense capability• CHANGE MANAGEMENT: Developed and executed governance process to ensure testing, training, spares, resources and maintenance procedures identified for systems entering production

Kunsan, South Korea

Deputy Director, Facility Operations–Led 800 U.S. employees performing 24 hour, year-round operations in South Korea. • LEADERSHIP: Directed IT service delivery, HR, facility maintenance, food service, lodging, and security services to support 2,000 personnel• PROCESS IMPROVEMENT: Built internal audit program—led team of 20 evaluators and ensured effective process management--collected and reported operational health metrics to executives• FINANCIAL MANAGEMENT: Built consensus among four lines of business to establish project priorities—built justifications and captured $24M in construction project funding• RELATIONSHIP MANAGEMENT: Conducted sensitive talks with host nation representatives. Win/win solution provided hosts land for development and increased U.S. use land needed for operational safety

San Antonio, Texas

Led 250 personnel. Managed a $4M annual operating budget. Provided voice, data, and radio capabilities to the over 25,000 personnel operating on Lackland AFB, TX. Operated and maintained one of five DSN multi-function switches processing 80M calls annually. Oversaw the development and implementation of IT solutions for the largest construction program in the AF totalling over $20M in contracts.- Program manager for $16M in IT installations supporting the AF’s largest construction program valued at $950M—all projects executed on-time and on-cost- Established processes to measure organization's effectiveness in key customer service areas--ensured required service levels were met- Applied change management techniques to successfully transform the workforce by converting military positions to civilian employees—saved $5.2M in personnel costs with zero lost productivity- Fielded Zero Client system to improve training delivery and system patching processes

Headquarters Usaf, The Pentagon

Develop strategic resourcing recommendations to the AF corporate structure. Prioritizes and advocates for $4B in funding for IT, space, and airborne networking projects. Built and presented resource advocacy briefs to the senior C-level executives.• FINANCIAL PROGRAMMING: Built $4B, 5 year budget proposal and convinced C-level Air Force and DOD executives to fund• BUSINESS CASE DEVELOPMENT: Wrote business case for IT system modernization—captured $628M to consolidate 11 systems

Dayton, Oh

Competitively selected for the Air Force’s junior executive development program from a pool of 5,000 eligible individuals • LEADERSHIP/CHANGE MANAGEMENT: Capstone project assessed Air Force organizational change management and developed recommendations to overcome resistance and improve change program success

Kaiserslautern, Germany

Led 680 personnel and provided IT services and IT project planning support to 53,000 customers • PROJECT MANAGEMENT: Managed $450M in assets and $4.4M budget. Consolidated five IT help desks—standardized training and response process • CUSTOMER MANAGEMENT: Executed desktop OS upgrade project—trained IT support personnel, built implementation plan, and oversaw execution teams—preserved user data and modernized user systems • IMPLEMENTATION: Led $17M mobile radio installation project—improved coverage 140%

Kaiserslautern, Germany

Managed modernization projects and ensured long-term sustainability of a $9.8M mobile radar and communications system operating in Europe• OPERATIONS MANAGEMENT: Compiled plan to deploy 329 personnel and 800 tons of equipment to Afghanistan to support operations• IMPLEMENTATION: Installed the first air control system simulator—enhanced readiness by enabling operational personnel to participate in training exercises prior to deploying for combat operations

United States Air Force Academy, Co

Hand-picked for pipeline education program in leadership and counseling leading to assignment as leadership coach responsible for preparing 200 junior executives for Air Force leadership positions. 1 of only 5 selected for course of study leading to a MA in Counseling and Human Development• PERSONNEL DEVELOPMENT: Responsible for academic, military and character development—identified areas for improvement/implemented remediation plans—produced 200 front-line leaders• HUMAN RESOURCES: Conducted one-on-one counseling to assist students acclimate to the Academy

Ms, Management

The Air Force Institute of Technology program is designed for a select group of mid-career officers in order to develop them for service.

Ma, Counseling And Human Development