Trey Wall Email & Phone Number

Richmond, Virginia Area

Managed card production, design, data analysts, legal and compliance resources, process owners, internal trainers and communication specialists to ensure smooth production and to efficiently mitigate regulatory risks, customer concerns and system functionality challenges. -Guided an extensive customer-focused strategy to simplify user experience and.

Plano, Texas

• Drove ground-up core operations teams, product teams & analysts to synchronize people and simplify products, process and technology following a three-bank acquisition.
• Reengineered Account Opening and document retention process - $4.5M annual savings.
• Oversaw product team that completely overhauled disclosure language - Rated top-bank in fee transparency by American Banker, WalletHub, Consumerist and BizJournals
• Simplified and reduced reliance on courier services - 80%… Show more Drove ground-up core operations teams, product teams & analysts to synchronize people and simplify products, process and technology following a.
• Simplified and reduced reliance on courier services - 80% reduction in expense
• Owned branch infrastructure & technology - Consolidated technology & revised internal policies, procedures, communications and processes.

Dallas/Fort Worth Area

• Implemented a project and processes to automatically identify and provide aide to borrowers in FEMA designated disaster areas with circumstances they may face in accordance with MHA Supplemental Directive 10-16.
• Restructured an ineffective process in which 8K borrowers who had been granted a permanent modification were declined in error. Designed a work around process to reverse the decision and promptly reissue the.
• Restructured an ineffective process in which 8K borrowers who had been granted a permanent modification were declined in error. Designed a work around process to reverse the decision and promptly reissue the.
• Worked with Technology partners to create and design a more efficient process for borrowers coming into the modification process.
• Revised and implemented new communications and training materials to better guide and direct customer facing associates for performance improvement and reduced SLA times.
• Creatively implemented multiple projects with little to no cost.

Dallas/Fort Worth Area

• Manager with extensive experience in vendor management, operations, and mortgage banking.
• Strong background in interviewing, hiring and developing a diverse employee base.
• Empowered in implementing training plans to effectively manage a portfolio of over 10 million loans.
• Proven ability to effectively manage vendor relationships and negotiate contracts.
• Manage ad hoc projects within Mortgage Operations.
• Organized, hired, and trained both domestic and offshore staff to… Show more

Dallas/Fort Worth Area

• Vendor management liaison for three of the entities within the firm which included renegotiating vendor contracts resulting in an average of 20% reduction in operating costs.
• Reported and reviewed all accounting, taxes, statements, and staff responsibilities to the corporation’s CFO
• Managed and oversaw accounting staff and bank reconciliation for the three separate entities.
• Responsible for tax preparation for the corporation.
• Managed contracts and initiated significant… Show more
• Managed contracts and initiated significant savings by reviewing all expenses and soliciting competitive bids to enhance the profitability of our conglomerate.

Dallas/Fort Worth Area

• Project manager for building remodel; acted as vendor/contractor liaison reporting and negotiating bids, budgets, and presented plans for approval by the HOA board and residents.
• Managed staff administration and conducted employee training.
• Assisted in property management/accounts receivables.
• Acted as the technical advisor, providing support for company and client systems.
• Planned and organized tenant functions and social events.

Waco, Texas Area

• Assisted a prominent Waco realty office with all office and accounting/bookkeeping functions.
• Designed marketing and advertising materials for e-mail, internet, billboard, flyer, property signage, social media and newsprint communications.
• Administered local MLS database with property transactions, sales volumes and realtor information.
• Created monthly agent duty schedules to enhance effective time management and maximize efficiency.
• Maintained office files, document… Show more
• Maintained office files, document preparation, financial documents, and updated realtor database.