Trichell Avaava Email & Phone Number

Federal Way, Washington

Greater Seattle Area

•Respond to questions relating to internal Fraud Detection Systems utilized by the Financial Crimes department, including training staff on these systems. •Liaise with internal and external clients to monitor and resolve fraud issues.•Implement and monitor strategies/systems for the minimization of fraud across the portfolio of the organization's interests, activities and services.•Provide lobby response regarding fraudulent situations including approaching suspicious individuals or fraud suspects. •Work with internal audit operations to ensure prevention strategies are effectively implemented. Assist appropriate departments in determining possible acts or attempts of fraud.•Prepare necessary documentation to file fraud bond claims or other activity, which could or does cause BECU or our members to take a loss.•Research and investigate each case of fraud to conclusion.•Maintain a good relationship with law enforcement and continually build contacts to assist in fraud related matters. •Maintain an excessive caseload through effective time management. •Ensure all cases are clearly and accurately documented for future reference. •Train appropriate staff regarding fraud and industry trends. Provide recommendations and implement changes/enhancements to procedure and training materials.•Provide ongoing analysis of case files and fraud detection systems to determine emerging trends and provide recommendations to management to assist in loss mitigation. •Prepare statistical summaries and other reports as needed.•Inform management of all active cases of fraud and be able to answer questions in regard to the case. Communicate laws, which were broken, and what action should be taken.•Complete all police, FBI and Secret Service reports in the proper jurisdiction.•Have a full understanding of BSA regulations and complete all necessary forms in a timely and accurate manner. •Have a thorough knowledge of related fraud laws including RCW codes.

Greater Seattle Area

•Handle high-volume inbound calls from member and potential members.•Ensure internal customers and external members are assisted in a timely manner within established service and quality objectives. •Assist customers with basic technical website and mobile navigation needs.•Follow through with service commitments made to members with a sense of urgency.•Wire trained specialist•Provided new hire training to staff•Handled escalated calls •Provided loan application decisions

Greater Seattle Area

•Performed store opening duties including counting cash drawers and balancing registers.•Excelled in exceeding daily credit card application goals.•Provided training to new hire staff.•Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.•Maintain professional communication with customers and peers while using cross-functional company resources and tools.•Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.•Ensure Front of Store cleanliness and merchandising standard execution.