Trichell Avaava Email & Phone Number

Federal Way, Washington

Greater Seattle Area

• Respond to questions relating to internal Fraud Detection Systems utilized by the Financial Crimes department, including training staff on these systems.
• Liaise with internal and external clients to monitor and resolve fraud issues.
• Implement and monitor strategies/systems for the minimization of fraud across the portfolio of the organization's interests, activities and services.
• Provide lobby response regarding fraudulent situations including approaching suspicious individuals or fraud suspects.
• Work with internal audit operations to ensure prevention strategies are effectively implemented. Assist appropriate departments in determining possible acts or attempts of fraud.
• Prepare necessary documentation to file fraud bond claims or other activity, which could or does cause BECU or our members to take a loss.

Greater Seattle Area

• Handle high-volume inbound calls from member and potential members.
• Ensure internal customers and external members are assisted in a timely manner within established service and quality objectives.
• Assist customers with basic technical website and mobile navigation needs.
• Follow through with service commitments made to members with a sense of urgency.
• Wire trained specialist
• Provided new hire training to staff

Greater Seattle Area

• Performed store opening duties including counting cash drawers and balancing registers.
• Excelled in exceeding daily credit card application goals.
• Provided training to new hire staff.
• Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
• Maintain professional communication with customers and peers while using cross-functional company resources and tools.
• Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.