Tricia Jackson Email and Phone Number

• Applied budgetary expertise to reassess the budget, reducing expenses and maximizing use of allocated funds, resulting in ~$100K revenue increase over the course of 2 years. • Cultivate positive relationships with families, teachers, state licensing authorities, community stakeholders, and corporate partners to enhance resources, programmatic quality, and exceptional staffing.• Employ talent development strategies to develop a team of motivated and energetic educators who are engaged, passionate, and dedicated to providing quality education in an environment conducive to learning enrichment.• Increase awareness via targeted and strategic marketing campaigns to boost enrollment rates.• Recruit, staff, onboard, and train new hires in accordance with organizational needs and company budget.• Foster a teamwork environment conducive to positive dialogue across the organization. • Participate in ongoing training in the areas of compensation and benefits, employee/labor relations, leaves of absence, workers’ compensation, and workplace safety.• Orient and train employees, equipping them with critical knowledge that will help them thrive.

• Coordinated and supervised the daily operations of a prominent childcare facility.• Evaluated facility activities to ensure compliance with state and local regulations.• Facilitated trainings, meetings, applicant screenings, staff supervision, and budget compliance in accordance with organizational goals.• Established rapport with children, staff, faculty, and associated schools to generate an atmosphere of continual improvement.• Developed and implemented age-appropriate programs to promote character development, healthy living, and social responsibility.• Performed regular audits to ensure all staff maintained required certifications and trainings.• Maintained child and employee records to ensure everything was up to date and in compliance with regulatory requirements.• Monitored and evaluated the effectiveness of and participation in programs to confirm alignment with organizational objectives.

• Managed the school’s budget, contributing to a 25% increase in profitability for the parent company.• Developed and facilitated employee-development workshops, resulting in increased performance and curriculum implementation, generating a greater contribution to the children’s growth, development, and Kindergarten-readiness.• Utilized knowledge of licensing requirements to direct policy and protocols, consistently exceeding State and National standards of operation.• Established strategic partnerships with key community stakeholders via targeted multi-channel marketing efforts to enhance the quality of programs.

• Ensured timely and effective internal and external communications to fulfill contractual obligations to meet quality, cost, and on-time delivery expectations.• Used the ERP and other databases for order management, leading to timely facilitation of computer system maintenance by technicians.• Collaborated with various departments to facilitate the timely completion of urgent customer requests, consistently meeting SLAs and KPIs.• Maintained compliance with export controls for safety.

• Verified accuracy of registration and tuition records, using empathy and strong interpersonal skills to identify viable solutions as needed. • Processed weekly payroll to ensure prompt, accurate pay distribution to employees.• Provided timely, informative responses to parental concerns and inquires, working together to generate positive outcomes.• Audited parent ledger accounts for billing and expenses, coded expense invoices, and prepared tax documentation for system-wide financial accuracy.• Streamlined the pre-employment screening and background check processes, reducing the time from start to finish by 1 week.

• Provide technical support via telephone/web to client customers, keeping records of each call by asking the customer for identifying information• Listen to customer's service issues and assesses issues that need to be addressed in a professional manner.• Input customer information in the computer to track all customers’ history• Offer quality customer service and product support of specific client applications.