Hello, my name is TRIDEV and I am an achievement-driven professional with over 12 years of organizational experience. As a Team Leader in Macs InfoSolution (India) Pvt. Ltd., I have successfully led multiple large-scale projects by architecting solutions to meet client expectations and satisfaction level.My wealth of expertise includes resolving critical issues by providing suitable solutions using IS/IT functions, monitoring and controlling the project's development, implementation, testing, deployment, and AMS functions. I am proficient in supporting initiatives for data integrity and normalization, data migration by excel, generating periodic dealership reports, evaluating, and submitting the same for senior management review.I have a track record of analyzing information system needs, evaluating end-user requirements, custom designing solutions, and troubleshooting complex information systems management. I exhibit excellence in creating an overall project plan, defining SLAs/KPIs, reporting metrics and dashboard, devising operating & governance models, and an effective communication plan to ensure seamless interaction with stakeholders across diverse geographies.My technical skills include MS Office , SQL , Excel and Internet applications.I am experienced in project management, DMS, technical support, vendor management, escalation management, MIS reporting and documentation, data integrity and migration, training and implementation, cross-functional coordination, and team building and leadership.Throughout my career, I have spearheaded over 100 calls every day in Tech Support across North & Central Zones AMD & AD to support initiatives for data integrity and normalization and Data Migration by excel. I have also administered project management activities including planning, development, testing, deployment, AMS, and rollout within allocated budgets to ensure seamless execution of the same.I am passionate about organizing training sessions for the regional and dealership teams, enabling generation of periodic dealership reports, analyzing the same, and submitting them to Reporting Management for the review. I take pride in my excellent troubleshooting abilities and act as an escalation gate while managing clarification calls from dealers & field teams.In conclusion, I am a highly motivated and experienced professional with a proven track record in achieving organizational objectives through effective leadership and management. My technical and soft skills, coupled with my leadership qualities, make me an asset to any organization.