Minh Tri Le Email & Phone Number

Herstal, Walloon Region, Belgium

Delivery Unit Sociale Secretariaten / Secrétariats Sociaux

Herstal

My main responsibility is to ensure that my customers receive the service quality level they agreed on with us. In order to fulfil this mission, I establish, in collaboration with my customers, a governance model to ensure consistently high service performance, while ensuring delivery processes are efficient and cost effective for our organization.This responsibility requires to monitor the performance indicators, to take corrective actions (short-term), to take pro-active actions with the aim to improve the quality, to have a general oversight over employees involved in the delivery process (even though I'm not their direct manager), to report the service level to my customers and to evaluate their feedback to develop quality improvement processes.Mainly used qualities/skills: ITIL approach, customer-centric mentality, communication skill, easy to engage / empathy, deliver tasks on time and keep promises, inspire confidence, being able to build and maintain an internal network, project management skill, being able to understand technical concepts and communicate them to non-IT people, being able to measure impacts to customers business when performing changes analysis, specific customers context knowledge (Healthcare, Industry with global worldwide operations, Public institutions, etc.), strong negotiation skill, ability to communicate at all internal and customer decision level, financial reporting, etc.

Management of strategic or complex bids, provide management recommendations for Bid/No Bid, collaboration with Marketing teams in order to develop new services, support of Sales during customer meetings (CxO level Strategy meetings, Opportunity detection and business requirements assessment, Bid negotiation phase), support of Sales in account development plan, support of Project Management in implementation phase for complex solutions, transfer of knowledge & lessons learnt...

Account Management for European Institutions in Belgium

Bid Management for Global Accounts of Siemens Enterprise Communications (International).

Responsible for the national and international pre-Sales activities for Global Accounts of the financial sector (major named accounts with HQ in Belgium). This activity mainly requires Risk Management / Financial Management competences, a broad technological knowledge and functional people management capabilities (virtual teams: Financial Controller, Purchasing Manager, Contract Manager, Program/Project Manager, Service Level Manager, Solution Architect, Domain Experts, Product Manager, External partners, etc).

Responsible for the innovative solution projects in enterprise communications for customer projects in Belgium, France and MEA. The activity covers the CONSULT-DESIGN of innovative solutions with specific focus on Mobility solutions (mobile workforce, GPS, Wireless Communications, etc), CRM solutions and Managed Services. This function also required leading project teams of engineers and technical experts.

Responsible for the whole value chain CONSULT-DESIGN-BUILD-OPERATE related to CRM projects (contact center and integration with CRM solutions).

Responsible for the proposal (technical and commercial aspect) of telecommunications solution to Corporate Accounts , active in many sectors in Belgium & France.

Master Of Science, Industrial Engineer Gramme, Electro-Mechanical Engineering, Distinction

School name: Institut Supérieur Industriel GRAMME Liège (Belgium)

Math-Sciences, Distinction