Trilok Goyal Email and Phone Number

Job Responsibilities:- Queue Management Handling the requests such as service request, incident, problem ticket, proactive ticket, hardware case ticket etc. by using remote console – On Target Service Manager (OTSM) ticketing tool and resolving issues. Handling server threshold alerts for eg CPU, Memory and File System utilization (on specified drive on server) for all supported clients. Handling server related tickets like device reset, unreachable and device unreachable-reset etc. Creation, deletion and modification of user id in supported domain as per standardized process defined by client. Creating, deleting and moving the user’s mailbox in exchange environment on scheduled date and time as per standardized process defined by client. Creating of Blackberry and GOOD accounts and resetting password for the same for given user for respective client. Creating, deleting and modifying distribution list in specified client environment for respective client. Providing level of access to given user to specified network path as per request. Working on RFC (Request for change) for standard activity for all supported clients. Proving postini (external) access to internal mailboxes for given users so that they will able to send/receive mail to/from external domain. Creation, deletion and modification of distributions group and security group in AD environment for specific client. Working on scheduled patching activity on specified servers (2003 and 2008) through their specified tool for specific client. Providing process related training to new joiners for all supported clients. Pulling all user’s mailboxes report for specific client as requested by respective client’s service manager.

Job Responsibilities at Cognizant Technology Solutions:- Queue Management Handling the requests such as service request, incident, problem ticket, proactive ticket, hardware case ticket etc. by using remote console – On Target Service Manager (OTSM) ticketing tool and resolving issues. Handling server threshold alerts for eg CPU, Memory and File System utilization (on specified drive on server) for all supported clients. Handling server related tickets like device reset, unreachable and device unreachable-reset etc. Creation, deletion and modification of user id in supported domain as per standardized process defined by client. Creating, deleting and moving the user’s mailbox in exchange environment on scheduled date and time as per standardized process defined by client. Creating of Blackberry and GOOD accounts and resetting password for the same for given user for respective client. Creating, deleting and modifying distribution list in specified client environment for respective client. Providing level of access to given user to specified network path as per request. Working on RFC (Request for change) for standard activity for all supported clients. Proving postini (external) access to internal mailboxes for given users so that they will able to send/receive mail to/from external domain. Creation, deletion and modification of distributions group and security group in AD environment for specific client. Working on scheduled patching activity on specified servers (2003 and 2008) through their specified tool for specific client. Providing process related training to new joiners for all supported clients. Pulling all user’s mailboxes report for specific client as requested by respective client’s service manager.

 Queue Management  Maintenance of the user profiles on various platforms like :-a) SOLARISb) AIXc ) LINUXd) AS400 ( I-series and Hummingbird)e) Windows Server ( Active Directory) Handling the requests such as Incident management and Request management by using remote console – HP Open View (HPOV) Service Centre and resolving issues. Creating and maintaining user accounts in various platforms like Unix/Linux/SunOS/AIX by using PUTTY Utility . Creating and maintaining user accounts in AS400 by using HUMMINGBIRD and ISERIES NAVIGATOR Utility. Adding and removing user’s privileges (Special authorities) on specific AS400 server .  Adding users, removing users and password reset for User ID on RACF servers in mainframe environment. Creating and maintaining user accounts in Windows by using Active Directory Users and Computers . Creating Security Groups on domain level & administration in Active Directory in Windows 2003. Providing Administrator access to the User by created security group at domain level on requested Windows servers. Creating Shares and providing Share and Security access to the User on requested Windows servers. Creating, Managing, Security & Administration of File & Folder Access to user accounts in Windows 2003.

 Diagnose & Repair Customer’s Desktops & Laptops remotely through a remote console – LogMeInResue. Troubleshooting operating system issues, which include Windows XP, Vista, 2000,2003 related problems remotely. Monitor events and resolve issues based on the logs. Security Support to the Customers’ Desktops & Laptops which includes Antivirus & Antispyware software . Upgraded their existing Internet explorer version (IE5 and IE6) to new internet explorer version IE7 by using windows utility named as windows update. Latest updated & scanned with these AV and AS & removed infections. Maintain disk drives and schedule backups . System Maintenance & Performance Speedup.