Trilok Goyal Email and Phone Number

• Leading a team of technical individuals.• Supported 10000+ windows server; 90% are VMs hosted on ESX/ESXi servers.• Perform datacenter deployment and migration as per requirement.• Design installation, management, and routine upgrades of VMWARE infrastructure.• Diagnostics and performance tuning of operating systems and application in mixed environment (physical and VMware and Hyper-V virtual servers).• Analyze, capture performance counters, and resolve Performance issues on server.• Perform Storage motion and VM motion within/across cluster.• Perform VM migration within Onprem Vcenter and from Onprem Vcenter to AVS (Azure Vcenter service) Vcenter using Zerto tool.• ESXi host build and retirement as per defined client process under approved change.• Perform VM capacity expansion (RAM, CPU, Memory and Disk) for VM whenever required.• Coordinating with Storage team to provide LUN in existing cluster whenever needed as per requirements.• Working on VM disk consolidation error, ESXi host disconnected/not responding state.• Working on Dell firmware upgrade whenever needed (Dell launched any new update for their servers) based on the requirements.• Creating Affinity/Anti-Affinity rules in Cluster as per the requirements.

• Remote Administration and Support for 700+ Physical and virtual servers. • VMware tools update and compute resource expansion in VMware environment. • VMware eSX host servers patching. • Server Build through Template and Server Decomm as per process defined • Working on VROPS monitoring tool • Performing VMware health check from RV tools. • Supporting Windows 2008, 2012 and 2016 etc. servers

Remote Administration and Support for 800+ Physical and virtual servers.VMware tools update and compute resource expansion in VMware environment.VMware eSX host servers patching.Server Build through Template and Server Decomm as per process definedWorking on Vrops monitoring toolPerforming VMware health check from RV tools.

Worked on BMC Remedy ticketing tool.Supporting 3 types of customer environments i.e. PROD, QA and DEV. Modifying user’s properties in AD based on request and working with cloud team on some user’s sync issue.Working on server heartbeat failure alerts and scheduled activities.Providing NTFS permissions (read/read-write/full access) to shared folder through AD security group.Creating and implementing group-policies as per requirement.Worked on server down issues and find out RCA for unexpected reboot.Adding/Removing user to and from AD security group through FIM (Fore Front Identity Manager).

Worked on Service Now ticketing tool.Install, Configure and Manage VMs in VMware and Hyper-V environment.Manage and Maintain Windows 2003 & 2008 Servers.Manage Active Directory, DNS and DHCP Servers. Build and Decommission of Windows Server.Creating & managing Origination Units, Sites and Group policies.Working experience on Server remote administration using tools like ILO, DRAC, RSA.Reserving and assigning IP for Printers and Servers through DHCP.Installing and managing of printers in active directory.

Maintained client’s applications in production and non-production environments.Handled the requests such as “Launch Instance” with the reference of service request opened by customer in their share point portal.Worked on “Onboarding Client’s instances” in cloud environment with the help of Cloud360 MC (Management Console) tool developed by Cognizant.Attended meeting with respective application owner to get more knowledge on their application.Worked on documentation and Windows patching. Migration of client application from existing OU to Cognizant owned OU.Provided “Temp admin privilege” to users through windows AD security groups on specific instance.Provided “Share & Security permissions” to users to specific folder on specific instance in cloud environment.Performed health check for Onboarded customer in every shift.Worked on extending instance’s volume size for all On-boarded instances through Cloud360 MC.Coordinated Onsite IT security team for providing deep security on all Onboarded Window’s instance with the help of DSM (Deep Security Manager).Generate compute resource report of Onboarded Windows instances and share to respective application owner on weekly basis.Worked on On Target Service Manager (OTSM) ticketing tool.Creation, deletion and modification of user id in supported domain.Creating, deleting and moving the user’s mailbox in exchange environment as per schedule.Worked on RFC (Request for change) for standard activity for all supported clients.Provided external access (Postini) to internal mailboxes for given users.Creation, deletion and modification of distributions group and security group in AD environment for specific client.Worked on scheduled patching activity through client specified tools like SCCM, LANDESK.Provided process related training to new joiners for all supported clients.Worked on hardware cases for HP windows servers and follow-up with vendor to fix hardware issue.

Worked on HP Open View Service Centre (HPOV SC) ticketing toolMaintenance of the user profiles on various platforms like: -a) SOLARISb) AIXc) LINUXd) AS400 (I-series and Hummingbird)e) Windows Server (Active Directory)Worked as IAM (ID and Access Management) for various platforms.Creating Shares and providing Share and Security access to the User on requested Windows servers.Creating, Managing, Security & Administration of File & Folder Access to user accounts in Windows 2003.

Diagnose & Repair Customer’s Desktops & Laptops remotely through a remote console – LogMeInResue.Troubleshooting operating system issues which include Windows XP, Vista, 2000, 2003.Monitor events and resolve issues based on the logs.Security Support to the Customers’ Desktops & Laptops which includes Antivirus & Antispyware software.Performed Windows patching.Worked on AV client & removed infections.Maintain disk drives and schedule backups.System Maintenance & Performance Speedup.