Trina Moon Email & Phone Number

Hillsboro, OR, US

Oracle CRMOD enhancements, Clicktools customer survey tools, and the North American operations of the Oracle Contact Center on Demand phone system. Supervise project systems and system implementation, and provide analysis and strategic direction to customer service business operations. Deliver business solutions, drive and deploy large-scale.

Provided inside support for 4 Zone Managers, supporting the US and Canada. Prepared product quotes using CRM. Provided phone support to customers and passed on qualified leads onto the Zone Managers. Created CRM Inside Sales training presentation. Updated CRM contact information for key/strategic resellers. Assisted in the implementation of a new Service.

Provided inside support for 4 Zone Managers, supporting the US and Canada. Prepared product quotes using CRM. Provided phone support to customers and passed on qualified leads onto the Zone Managers. Created CRM Inside Sales training presentation. Updated CRM contact information for key/strategic resellers. Assisted in the implementation of a new Service.

• Management of the Sales Support organization as well as provide operational support to Marketing and the Sales Force. Strong operational alignment with marketing, manufacturing, customer service and finance.
• Managed an international organization of four.
• Management of Credence Quotation System & Quotation Process.
• Management of Credence Business Approval, Contract Review and Backlog management processes.
• Support staff for the worldwide distribution channel to the factory.
• Consignment Inventory approval process and management (in excess of $35M gross inventory value).

• Management of the Sales Support organization as well as provide operational support to Marketing and the Sales Force. Strong operational alignment with marketing, manufacturing, customer service and finance.
• Managed an organization of four which includes Sales Support Specialists and Service Contract Specialist.
• Took initiative to update a tool provided by the Marketing group to the Sales Support group. Resulting in an accurate tool to use by the Sales Support group and eliminated Manufacturing errors.
• Created presentations and “how to” manuals and documents for the Sales forecast user community.
• Extended member of the Sales Team, carried a quote of $1M in direct/driven sales.
• Developed training agenda and traveled internationally to train new Sales Support team members.

• Responsible for product quoting, purchase order review, order submission and tracking through shipment and acceptance.
• Management of the Global Sales Solution (GSS) portion of the SAP CRM module and worked with IBM consultants and the user community to provide enhancements and fixes to the tool for ease of use and better reporting..
• Updated the department ISO processes, procedures and form documents.
• Assisted the Human Resources department with two training classes for a new software program that tracked employee performance and administered annual performance reviews.
• Management of the Distributor Commission Process and reporting for 6+ international distributors.
• Key team member in the integration of two different companies with Credence.

• Responsible for vendor selection based on technologies, pricing, delivery and customer support. Performed periodic, on site vendor surveys to re-qualify the vendor.
• Managed a vendor reduction project and achieved an average 18% cost reduction.
• Facilitated a board redesign between the engineering department and our assembly vendor for better manufacturability; achieved 5% cost reduction and improved quality by 80%.
• Served on multiple core teams during product development; providing purchasing support through design and beta stage of the project.
• Participated as an extended member of the SAP implementation team. Created Business Process Procedures for the Purchasing group.

Supported two Project Managers with their Engineering projects. Updated project plans and tracked budgets. Created purchase requests for buying materials to support the project or for ordering engineering prototypes.

• Managed multiple customers and built strong customer relationships with key hi-tech companies in the Portland area.
• Trained and supervised account assistants.
• Assisted customers in product design to reduce manufacturing costs.
• Quoted projects for customers.
• Led, and actively participated in, group analysis of production processes to improve job profit (“lessons learned” meetings).