Trina Hutchins Email & Phone Number

Atlanta, Georgia, United States

• Dedicated account manager for assigned customer accounts. Responsible to protect and grow existing revenues by proactively managing day to day relationships.• Conduct account reviews and quarterly business reviews to uncover additional sales and renewal opportunities. Create business development plans and roadmaps in order help the customer reach their company goals.• Maintain and manage churn on a quarterly basis• Serve as the customer advocate inside Momentum’s internal departments to ensure customer satisfaction. Escalate through the necessary channels involving customer and service issues and outages along with billing disputes.

Marietta, Georgia

• Directly responsible for development, engagement, and education for partners in Alabama, North and South Carolina and Virginia• Develop and present customer solutions using product portfolio offerings from over 90 solution providers (i.e., UCaaS, SD WAN, Security, Cloud Applications and Commercial Lighting) • Recruit, onboard and train new Partners

Atlanta

• Support agents in the southeastern region including a master agent with over 1500 agents in this region. • Within one week of a new partner being on boarded Educate on products, quoting and the install process Generate or help the agent generate all quotes Help the partner with design configurations (i.e. multiple locations of SIP, Cloud Voice, or MPLS, how much bandwidth is needed, type of phones needed for the type of environment)• Look for trends in what the partner is selling and ensure the partner understands the entire book of business the company has to offer. Goal is to have the partner educated on all the product offerings to be a true “partner” in his business. • Perform conference calls and demos with the partner and the customer in order to help the partner close the sale• Respond to all RFPs (request for proposal) in the SE region• Achieved 93% of annual quota for 2014

Atlanta

• Supported one of the nation’s leading master agents with over 2000 agents throughout the country• Nurture and grow the relationship with the VARs (value added reseller)• Manage the relationship with end user and the partner throughout the entire implementation process and provide account maintenance for the longevity of the contract• Managed full sales cycle that included bringing in new business, maintaining and strengthening relationships and introducing new products and services to both direct customers and indirect customers• Achieved 91% of annual quota for 2013

Greater Atlanta Area

• Maintain a base of 116 accounts with annual billing of $1.8M• Provide voice, data and other communication solutions on a converged platform to business customers• Negotiate approximately 90 contracts annually consisting of new and existing customers. • Decommission shared tenant buildings with end of life phone systems and convert the existing customers to VOIP phones

Ashford Dunwoody Rd, Atlanta

• Maintain a base of 400 customers with annual billing of $2.9M• Provide voice, data, and other communication solutions on a converged platform to business customers.• Identify client’s pain points and provide telecom services and solutions to meet their needs• Negotiate approximately 96 contracts annually, consisting of new and existing customers • Serve as the main point of contact from project initiation to project completion between customers, vendors, and internal departments

Greater Atlanta Area

• Interior designer for business offices, store fronts, model homes, and clients residential homes• Worked with clients to determine requirements of their vision and translate into actual concept• Oversaw daily operations including purchasing, outsourcing, client relations, estimating budgets, billing, and marketing• Designed a total of 58 homes and provided event planning for 23 holiday parties• Successfully created a 5 Step Transition Process for adults 55+ moving into an active senior community

Greater Atlanta Area

Senior Account Manager (05/2005 – 09/2007)• Managed 215 customers with an annual billing in excess of $2.5M• Provided voice, data, and other communication solutions for existing base of customers• Negotiate 82 contracts annuallyStrategic Account Development Manager (6/2001-3/2005)• Served as a single point of contact from original sale to completion of project in 26 national markets• Tenacious problem solving to ensure the critical nature of the company’s largest accounts functioned smoothly• Project and account management to assigned corporate accounts including to not limited to: Bank of America, Wachovia, Hyatt Hotels, Hilton Hotels, and Comcast Communications• Successfully coordinated and managed 65 installs of varying degrees of complexity annuallyAccount Development Manager (03/2000 – 06/2001)• Served as a single point of contact from the original sale to completion of the installation of voice and data services within the Atlanta market• Synchronized internal resources with outside vendors to ensure a seamless transition for the client• Promoted within one year to a Strategic Account Development Manager in corporate headquarters

Greater Atlanta Area

• Coordinated the voice and data implantation with the PBX installation• Attended weekly installation meetings and ensure projects remain on time• Facilitated and managed inventory cycles for all work orders from installation, service, and change orders