My passion is improving the customer relationship and experience based on data and marketing automation. This has been my primary professional focus for the last 3 years. I have ten years experience working with professional business networks focusing on member retention and insights. Afterwards I shifted focus towards the more digital customer journey as Customer Success Manager and Customer Insights Manager. And lately I have added Marketing Automation as a great tool to build engaging customer journeys and improve customer loyalty and retention. I have a passion for customers and thrive when working towards achieving the best possible experience for my customers through the use of insights, automations and continuous process improvements.Selected skills:• Marketing automation (Salesforce)•