Supported customers in fulfilling insurance benefit requirements. Reduced average customer wait time by about 25% - 35% through efficient issue management and process improvementsEnsured the effective storage and maintenance of customer records.Helped with event logistics and customer conference organization.

Assisted in the inspection of employee entry records and labor law documents.Conducted scanning, organization, archiving, and management of designated records.Supported the verification of tax codes, social insurance, and bank accounts.

Assisted in processing administrative documents, managing records, and handling expense declarations and payments.Participated in coordinating internal activities and implementing the company's employee benefits policies.Supervised the workflow of employees and verified precise monthly work hours for salary payments.Managed office supplies, and compiled monthly supplies inventory reports.Arranged daily appointments, meetings, and vehicle usage schedules.

Engaged in the planning and coordination of Japanese cultural programs for over 50 students, such as the Workshop “Japanese Business Culture”, the Japanese Class “Haru Class 2021” and the volunteer program for Akina members.Involved in potential member selection and interviews for the club.