Prepare preliminary financial planning recommendations and initial product solutions for advisor review and use in client meetingsDevelop portfolio/robust product solution recommendations that will fit the client’s risk tolerance and time frame as well as develops appropriate product deliverablesPrepare charts, graphs, tables and other visual aids to be used in implementation meetings with clientsMaintain client contact during financial planning process. Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts.

Copy and track all client and practice materials including business correspondence.Schedule client appointments and prepare agendasSet up and maintain client management systemCopy and follow up with home office on related issues Conduct client appointment reminder calls and check in calls on follow up items

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Moderate to advanced experience with Account Transfers (ACAT, NON-ACAT and Mutual fund Transfers).• Strong knowledge of opening new accounts, updating account information, and interpreting legal documents.• Knowledge of IRA, SEP, SIMPLE, ROTH and ESA account rules and contribution limits.• Basic knowledge of Qualified Retirement Plans (i.e., 401(k), Individual-K, and 403b(7))• Process Mutual Fund Systematic reinvestments/sells/exchanges. • Process the following: check disbursements, ACHs, dividend reinvestments, and journal requests, retirement distributions/contributions, tax corrections for 1099-R, 5498 and Tax Information Statements, Alternative Investments and REIT transactions, Roth Conversions, ACAT, NON-ACAT, internal transfers, and mutual fund transfers,• Respond to various inquires and rejects initiated by the clearing firms Pershing and National Financial and conduct research as needed.• Receive inbound calls from Top Producer advisors who have service related issues/questions.• Create a strong working relationship with Top Producers and their assistants.• Educate Advisors where to find information online.• Process incoming online requests via Salesforce and resolve in a timely manner. • Log transactions into SalesForce CRM system for most inbound calls. • Work collaboratively with other business units to assure satisfaction of the needs of our Advisors Meet quality/production goals.• Provide timely updates and statuses in contact management and workflow systems.• Pay close attention to detail, process work accurately and work on repetitive tasks. • Provide peer to peer training.• Stay abreast of industry changes, business processes, and firm rules• Work independently to make decisions regarding resolution of issues. • Exercise judgment to know when to escalate issues to management/senior personnel.• Analyze problems and follow through to resolution.

Develops and maintains knowledge of operational, procedural and system functions to provide timely and accurate support to advisors.Run internal reports to identify trends and potential issuesMonitor account alerts and communicate to advisors as needed

Develops and maintains knowledge of operational, procedural and system functions to provide timely and accurate support.Compile, sort, and verify accuracy of dataApply client specifications to accurately complete process and key client materials.Work efficiently within a team environment to meet client deadlines and service level agreements.Maintain confidentiality and security of client information per client guidelines.

• Execute shipment process to meet productivity and presentation standards.• Execute signage and markdown processess accurately and efficiently to meet pricing standards.• Place styles, sizes and colors of product on the sales floor to make available for customers.• Process cashier transactions quickly, accurately and drive brand loyalty programs.

Accountable for keeping assigned A/R accounts current going forward while assisting where necessary in reducing backlog.Filed and faxed customer invoices and information.Provided a daily analysis and report on receivable detail.Research and resolved unapplied payments and unapplied credits