Trinity Mullen Email & Phone Number

Houston, Texas, United States

• Supervise support staff and child support officers, including assigning and monitoring workactivities, preparing and conducting performance appraisals, initiating personnel actions, resolving work related issues and oversee interviewing and hiring.• Respond to complex inquiries and resolve issues from agency management, government officials, attorneys, parents, advocacy and community groups.• Monitor field office performance and ensure compliance with federal and state regulations and implement corrective actions to achieve goals and objectives.• Maintain current knowledge of policies and procedures, Texas Family Law, and federal regulations.

Conroe, Texas, United States

• Performed advanced investigations to locate or trace custodial and non-custodial parents, employers, and financial institutions to establish paternity, enforce court orders of child support, prepare case documentations and monitor cases. • Attended local court to assist legal staff with updating legal documents and negotiating case settlements.• Provided training and technical assistance to staff as needed and supervise the work of others.• Explained program policies, procedures, and regulations to parents through individual interviews or seminars.• Responded to complex customer inquiries and complaints regarding payments or case status in a timely manner.

Conroe, Texas, United States

• Conducted detailed investigations to locate, identify, establish, modify, and enforce child support orders. •Responded to complex inquiries regarding child support case status, payments, legal process and procedures, laws and regulations.•Provided on the job training to new staff and acted as a mentor to ensure they can perform essential job functions. •Complied with procedures and policies of Texas child support enforcement and advised proper guidelines.

Houston, Texas, United States

•Assisted custodial parents with phone inquiries concerning payments, legal actions, and any disputes or concerns regarding balances and payments. •Referred delinquent cases for enforcement action to the appropriate field office as required.•Documented all cases with actions taken and researched case information as needed. •Complied with all agency policies and procedures including those pertaining to ethics and integrity.

Business Administration And Management, General

Education record

Education record