Pooja Tripathi Email & Phone Number

Remote

• Crafted user stories to encapsulate user requirements and guide the development process. • Constructed a comprehensive business process map utilizing UPN for clear visualization and in-depth analysis of business workflows. • Designed dashboards and reports, furnishing users with impactful insights and visually compelling data representations. • Created varied record types, configuring unique business processes, and adapting data organization and workflows to match specific needs. This involved different record types with distinct sales processes, picklists, and page layouts. • Used automation to allocate records (e.g., leads, cases) based on criteria, streamlining tasks to the right users or queues. This improved efficiency in routing tasks for effective handling. • Utilized Flows to enhance task efficiency and consistency, simplifying complex automations for non- developers. This tool automates repetitive tasks, saving time and reducing errors by handling actions like record updates and user guidance.• Skillfully managing tasks, tracking progress, and generating detailed status reports through a seamless integration of Atlassian JIRA, Confluence, & Slack to ensure transparent and efficient team collaboration.• Taking charge of sprint meetings to thoroughly assess enhancements, prioritize the sprint backlog, and strategically plan for forthcoming client sessions, fostering continuous improvement.• Expertly configuring data integration and automations, encompassing data import, email alerts, and flows, to provide tailored solutions that precisely meet the dynamic business needs.

• As a Salesforce Business Analyst, I collaborated with the Digital Engagement team managing the Dreamforce conference. We first recommended adjustments for the conference mobile app. Then, we focused on setting up a new Salesforce org for post-conference follow-up. • Stakeholder Interview: In a meeting with Davina Groh, Head of Digital Engagement, we understood the team's objectives, requirements, and challenges, guiding our actions.• Current State Process Mapping: To comprehend existing processes, we created a "Current State" process map using the Elements cloud, based on stakeholder interviews.• Future State Process Mapping: Expanding on the "Current State" map, we designed a "Future State" process map to depict the team's workflow with the new Salesforce org and mobile app data which included KPIs and visualization requirements.• Refining User Stories: I improved and prioritized user stories, ensuring they were well-defined, complete, and developer-friendly.• Change Management Plan: I developed a Change Management Plan for a smooth Salesforce transition, addressing communication, training, and user adoption strategies.As a Salesforce Business Analyst, I collaborated with the Digital Engagement team managing the Dreamforce conference. We first recommended adjustments for the conference mobile app. Then, we focused on setting up a new Salesforce org for post-conference follow-up.

My learnings from the sprint->• Crafting User Stories in Jira Work Management• Creating User Story & their grooming• Creating User Personas• Business Process Map in Lucidchart• Configuration and Setup in Salesforce• Object Manager and Lightning App Builder• Sales and Service Management• Data Analytics in Salesforce Org• Workflow and Process Automation

• Navigated a simulated Salesforce Consulting project as a Salesforce Administrator• Practiced eliciting requirements, documentation and business process analysis to produce solutions for the client• Developed and demonstrated a custom Salesforce app solution to meet client requirements

Dublin, California, United States

• Collaborating with clients and business stakeholders to understand current business processes, crafting and supporting prioritization of user stories, and perform gap analysis to design tailored Salesforce business solutions• Responsible for salesforce configuration changes including but not limited to object, field, and record management, workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, actions, custom settings, mobile administration, dashboards, and reports• Improving processes & procedures, creating/updating system documentation including configuration changes, data mapping requirements, test cases and deployment plans as needed• Supporting the existing configuration and continue to refine and improve on system processes with current users• Implementing change management processes and techniques to handle change within a business with minimal disruption to business activities• Provide user training and support to ensure effective utilization of Salesforce platform• Utilize Jira, Slack and Lucid chart to manage the backlog and maintain effective communication• Drive end to end user acceptance testing, author test scripts and obtain sign offs from stakeholders

Bangalore,India

• Managed all declarative features in Salesforce such as custom objects/fields, page layouts, advanced formulas, automations, workflows, validation rules and security (roles, profiles, sharing rules, and permission sets)• Administered user account maintenance, reports and dashboards to assist individual team members and management in measuring progress against goals, efficacy of new initiatives, and improving performance • Acted as Technical Systems Specialist in business reviews of new tools & functionalities to make recommendations and help support business case development• Developed project documentation to ensure accurate and effective business processes, SOPs and test cases• Performed routine updates for reports, dashboards, process documentation, test scenarios and implemented within sandbox and production environments • Implemented data management tasks, including data cleansing, de-duplication, and migration to ensure accuracy and integrity using dataloader.io • Assisted development of Salesforce reports, analytics and dashboards to support and monitor selling activity and key performance metrics• Collaborated with global application development teams to Identify and gather business and technical requirements, translating into best practice, scalable solutions with a focus on exceptional user experience• Created ServiceNow and JIRA live issues tracking dashboards in Confluence to document current progress of global cross-functional teams• Improved internal business processes and systems for QlikSense & QlikView by making recommendations for corrective actions• Mentored and supervised junior team members and interns to foster solution-focused, supportive, and transparent workplace environment• Engaged with business stakeholders to gather and analyze requirements and propose solutions that leverage Salesforce functionality

India

• Built and nurtured strong client relationships by actively listening to their preferences and providing tailored makeup services, resulting in a 30% increase in repeat business and numerous referrals.• Effectively communicated makeup techniques and product recommendations to clients with varying levels of expertise, ensuring they were well-informed and satisfied with their choices.• Managed a flexible freelance schedule, effectively prioritizing and coordinating client appointments to meet deadlines and deliver exceptional service.• Utilized effective sales and marketing strategies to promote makeup services, resulting in a 25% increase in client bookings within the first year.• Prioritized customer satisfaction in makeup artistry, earning a reputation for exceptional client service and positive reviews.• Gathered project requirements, identified timelines, planned budgets • Collaborated with third party companies to contract various services for clients • Managed up to 20 client accounts and bookings using studio CRM software• Edited images in Photoshop and Lightroom, designed photo albums

Bhopal, Madhya Pradesh, India

Tutored 200+ students for Public sector competitive exams in a classroom setting.

Internship

Project Management Certificate Of Achievement, Project Management

Customer Relationship Management (Crm) Administration

Learnings of the Program: Skills and tools for working as an individual contributor within a distributed team. How to apply practical.

Salesforce Sales Operations Professional Certificate

Applied Learning Project: Worked hands-on in Salesforce to solve real world business problems for a fictional social media company..

Salesforce Administrator

Skills: Salesforce.com Implementation · Salesforce Training · Salesforce.com Administration · Group Management · System Administration ·.

Masters Of Technology (M.Tech.), Computer Science, A+

Bachelor’S Of Engineering, Computer Science And Engineering