Vaibhav Tripathi Email & Phone Number

Richmond, British Columbia, Canada

Contribute to the organization's goals of promoting occupational health and safety by guiding programs and courses that build the skills of WorkSafeBC teams. * Lead the development of training programs, ensuring that they meet specific learning needs and fulfill organizational goals and requirements * Assess, plan, negotiate, organize, monitor, and evaluate all project related activities on training projects ─ including authoring project management documents such as project charters, project plans, and status reports * Oversee the daily work activities of assigned team including monitoring progress, setting priorities, and providing work direction * Provide quality assurance to team to ensure compliance with instructional design best practices, quality standards, ethical and legal regulations and organizational policies, practices, and guidelines * Liaise with internal customers to establish and maintain training services

Surrey, British Columbia, Canada

Responsible for planning, designing, developing, implementing, and evaluating education programs to drive organizational performance and support business results for Client Services * Design, develop, and manage delivery of technical training and soft-skills workshops using a variety of instructional techniques such as role-playing, simulations, group discussions, train-the-trainer, etc. * Perform needs assessment in collaboration with Senior Leadership, Team Managers and Supervisors, and Subject Matter Experts to derive learning outcomes from business goals * Design and develop engaging and innovative training content with demonstrable alignment with business goals and stakeholder expectations * Apply knowledge of Adult Learning principles and modern learning tools and techniques to design clear, concise, engaging, effective, and interactive learning experiences for a variety of audiences * Lead delivery and scheduling/logistics of training events to fill knowledge and performance gaps, and strategize assessment and validation of learning outcomes * Develop post-training support and reinforcement tools to ensure long-term knowledge retention and drive improved performance and business outcomes * Lead design, development, and maintenance of eLearning assets including online training modules, job aids, surveys, and online tests

Canada

Contribute to the continued development of operations by ensuring new hires, as well as tenured employees , have the skills they need to excel in the organization across all departments i.e. call-center, fulfillment, pharmacy, etc. * Researched and evaluated Learning Management Systems (LMS) and learning technologies to be implemented in the organization * Pioneered the implementation of knowledge management system "Guru"in the workplace * Create, maintain and update all training materials and curriculum, including measurable learning objectives, slide decks, facilitator guide, handout guides, simulated experimental scenarios, learner activities, and strategies/tools for assessment and evaluation using principles of andragogy and varied instructional techniques * Identify systematic and training-related issues, conduct needs assessment, develop training plan and implement strategic solutions * Conduct training sessions and demonstrate a strong command to classroom management, adaption to delivering the most effective, engaging & interactive learning experiences. * Ensure accuracy of Standard work and operating procedures across all the locations and work with leadership to advocate for the updates to standard work as required. * Provide clearly documented individual reporting to managers for new hire assessment feedback and to provide guidance on coaching issues for new hires using ADDIE model

Vancouver, Canada Area

Teach a series of courses in the International Business Management diploma program to working professionals and adult learners in virtual and classroom setting * Establish credibility in a persuasive manner and develop rapport with learners of varying maturity levels * Develop learning plan and supporting instructional materials to ensure effective lesson delivery * Prepare and present case-studies that are current and relevant to exemplify implementation of concepts * Actively listen and ask concept and instruction checking questions to ensure understanding and learning * Coach, mentor, monitor, and provide constructive feedback to adult learners in business communication skills * Develop, administer, and mark assessments (formative & summative) to achieve course objectives * Participate in curriculum development and instructional materials evaluation to ensure quality education

Vancouver, Canada Area

Help adult students bridge gaps in language skills, sociocultural competencies, and academic study skills * LINC is a Government of Canada program funded by Immigration, Refugees & Citizenship Canada (IRCC) * Plan class objectives, prepare teaching materials, and deliver engaging lessons to adult learners * Present and explain complex communicative tasks at an appropriate level to a multi-level class * Provide ongoing constructive feedback to learners during the class, and foster class participation * Monitor and evaluate learners' progress, provide constructive feedback with clear tips for improvement

Vancouver, Canada Area

Ensure efficient restaurant operations, focusing on profitability, brand standards, and customer experience * Ensure workplace health & safety; maintain service standards to deliver a superior customer experience * Team management including assigning tasks, providing work direction, and assessing the quality of work * Motivate and train staff, monitor performance, provide on-the-spot feedback to develop required skills * Access, collate, and interpret data from various sources for Cost Reporting and Financial Planning

Mumbai Area, India

Supported creation of Digital Marketing Services for RCPG Business Unit by training core team in skills required for successful delivery of Digital Marketing services to clients * Liaised with client and managers to identify skill gaps and training needs * Researched, advocated, and utilized Adult Learning Principles to create high-impact, cost-effective solutions in-house for training client facing associates * Facilitated training sessions for Team Lead & SME level associates to provide Train-the-trainer support * Conducted varied training programs including classroom training, workshops, demos, on-the-job training, etc., based on clients’ business realities * Provided coaching, feedback, and ongoing support to help associates achieve the required competency levels to meet client SLAs

Pune Area, India

Contributed to organic growth of M&E vertical by spearheading Learning & Development initiatives * Provide Project Management oversight to the creation and development of training materials for in-house contact center training * Liaised with client-facing teams to establish training plans and training paths (by user/role and function) and oversee the implementation and evaluation of training materials to ensure sustained actualization of learning outcomes * Oversee creation of training aids/visuals with accurate & useful information regarding on-the-job tasks * Oversee the development and implementation of self-paced e-learning modules to ensure ongoing regulatory compliance of organizational policies and procedures

Mumbai Area, India

BD personnel responsible for Product Development & Channel Management for cloud based HRMS solution * Streamline sales process, including devising a brand-new SOP to enhance forecasting accuracy * Assess sales team’s skills & performance, prepare written evaluations with advice for improvement * Identify issues related to changes in SOPs and new policies, develop and implement an action plan * Take ownership of planning and prioritizing training activities to ensure session objectives are met * Analysis of sales data from various sectors to map potential customers and strategize growth plan * Convert findings into action items, create project plan and track project delivery

Torrance, California, Us

Responsible for Client engagement, Project Management, Knowledge management, Design and development of IT applications at onsite. Key highlights included: * Liaised with stakeholders to ensure efficient dialogue, scope management, and decision making * IT Business Analysis for key projects, using Agile Framework for implementation * Confidence winning rapport with client, ensuring business commitment for future projects * Played key role in realization of TFS's first new insurance product in 20 years by helping BTS team define business requirement * Represented TFS in meetings with vendors and partners to communicate business requirement * Assisted senior management and sales teams in various aspects of client engagement

Bengaluru Area, India

Deliver successful IT projects through Project Management, Team Management, and Client Engagement * Manage cross-functional, multi-location teams to achieve critical and complex IT project delivery * Coach and mentor team members, and provide constructive feedback to improve team performance * Ownership of project delivery, status reporting, timeline tracking, and quality & process adherence * Develop, maintain, and expand working partnerships with various internal clients and 3rd party vendors

Gurgaon, India

Provided end-to-end support to consumers for technical issue resolution

Master Of Business Administration (Mba), It Strategy And Marketing

Activities and Societies: L&D Coordinator, EVC Club, Mohali ChapterMBA from ISB (Accredited by AACSB and the EFMD Quality Improvement.

Tesl Certificate Program, Teaching English As A Second Or Foreign Language/Esl Language Instructor

- Recognized TESL Canada (www.tesl.ca) program for TESL Standard Two Certificate - Covers theory & practical knowledge of course design.

Bachelor Of Engineering (Be), Information Technology