Daniel Triplett Email & Phone Number

Spring Hill, Tennessee

• Ensure that customers receive the highest degree of satisfaction by providing an unforgettable personal experience while assisting in promoting the brand loyalty that Apple has attained.• Provide world class customer service and support via telephone to Apple customers and their products, including all iOS and macOS Apple devices.• Assist customers with managing their Apple accounts while enriching their knowledge and overall experience with their devices.• Scope of support includes all models and versions of Apple’s iOS and MacOS operating systems, software apps, Apple services, and hardware devices; including iPhone, iPad, iPod Touch, Apple Watch, Apple ID, iTunes, iOS/macOS App Stores, Macbook, iMac, Mac Pro, iCloud services, iCloud Drive, iCloud For Windows, as well as Apple products running on Microsoft Windows 7, 8, and 10.• Successfully graduated from Apple’s esteemed four week comprehensive training class.

Cleveland, Tennessee

• Sell computers, smart TVs, printers, laptops, Apple products, smartphones, electronics accessories, etc.• Provide computer hardware and software support including support for Microsoft Windows 10.

Cleveland, Tennessee

• In the process of starting an IT Support & Services Sole Proprietorship catering to homes and small businesses.• Setup, configure and troubleshoot various Audio/Visual equipment; including High Definition Smart TVs, Networked High Fidelity Audio Codec Amplifiers/Receivers, ROKU, AppleTVs, etc.• Setup, troubleshoot and repair home PC desktops, peripheral hardware, home networks, wireless routers, NAS devices, DLNA media servers and clients using SMB (Samba) protocols. • Assist users with various mobile devices and technologies, including app recommendations.• Assist and train users in various desktop software and installations.

Cleveland, Tennessee

• Graduated Whirlpool’s elite 120 hour Customer Service Training Class within the first 3 weeks of being hired. • Responsibilities include promoting Whirlpool’s goods and services, troubleshooting service calls, assisting service technicians by pre-ordering parts before they arrive to customer’s home, and building trust and maintaining customer loyalty to the Whirlpool brand name through world class customer service and support.

Chattanooga, Tennessee Area

IT Contractor for Desktop Refresh Project at Woodbridge Foam Partners.• Assisted Woodbridge Corporate IT Group with hands on testing, configuring and de-bugging of imaging software during testing and preparation phase of Microsoft Windows 7 x86/64 refresh project.• Worked with Corporate IT Group in troubleshooting system errors and documenting all resolutions that were applied before go-live date.• Imaged new Dell desktop and laptop computers with Microsoft Windows 7 x86/64; using PCMover software to migrate user data as well as most applications (program files, registry items, etc.).• Provided continuous customer service and support to end-users while maintaining a smooth and seamless user experience during their transition.

Cleveland, Tennessee

IT Contractor for Desktop Refresh Project at Omnicare Pharmaceuticals • Imaged new Dell desktop and laptop computers with Microsoft Windows 7 x86/64; providing software installation and user data migration for new Dell desktop and laptop computers.• Provided excellent customer service and continuous support to end-users throughout the entire PC refresh transition.

Dalton, Ga

• Knowledge of IBM z/OS environments, including TSO/E sessions, ISPF panel applications, JCL language and monthly IPL of all LPARS.• Monitored, managed and created mainframe batch jobs using CA ESP Workload Automation scheduling software, as well as all z/OS jobs running outside the scheduler.• Created CA distributed jobs to utilize written scripts that would perform numerous tasks and file transfers between mainframe and server database environments.• Managed, maintained and supported Shaw’s critical information systems with priority given to those that directly affected production; including business critical systems, networking, telephony and power outages that may occur.• Ensured that all informational needs were readily available to all of Shaw's business interests while keeping downtime and SLAs to a minimum.• Preventative maintenance of data infrastructure as well as the knowledge and technical skills to trouble-shoot and escalate problems that may arise.• Provided Microsoft security patch management, all software upgrades and installations for all corporate servers.• Continuous maintenance, installation and support for all Data Center hardware; including multiple server racks, over 800 rack mounted servers, over 400 virtual servers running VMware vSphere Datacenter, all Ethernet and fiber cabling, patch panel conduits, rack PSUs, Cisco core routers, gig-stack switch installations, etc.• Working knowledge of various server and application environments, including Microsoft Server 2003/2008, Microsoft Active Directory, Microsoft Server 2003/2008 Cluster Service's load balancing and resource failover capabilities, Microsoft SQL Servers, Terminal Services, Citrix XenApp Farms, VMware vSphere Suite, F5 BigIP Local Traffic manager and Load Balancing, etc.

Dalton, Georgia

IT Contract for Desktop Services & Deployment / Server Staging at Shaw Industries, Inc.• Staged, imaged, configured, installed software, and troubleshot Dell PowerEdge blades, racks, and towered servers running Windows Server 2003 Standard and Enterprise Editions.• Extensive knowledge of Dell SUU, OpenManage, WinPE and Bart’s PE Boot Disk Environments.• Imaged, setup, and configured Dell desktop PCs, deploying them to end-users while continuously providing onsite and remote customer support.• Corporate wide support for various software, hardware, and network issues for onsite and remote locations.• Involved in several projects dealing with network setup, server support, customer service, and software management.

Collegedale, Tennessee

IT Contract for Desktop Support and Imaging Management at McKee Foods, Corporation.• Created, managed, updated, and maintained various Windows XP desktop images for deployment of new Dell PCs, as well as onsite desktop support.• Supported and managed user and computer assets and objects in Microsoft Active Directory.• Responded to help desk calls related to hardware, software, networking, printers, scanners, etc.• Worked directly with network support team to trouble-shoot various network and security issues.

Chattanooga, Tennessee Area

• Project lead and head of all desktop software testing, configuration and hardware support for a very large desktop refresh project that was successfully deployed to Colonial Life & Accident Insurance in Columbia, SC; a company that had just recently been acquired by Unum.• Created, updated and organized multiple desktop computer images that were arranged and based upon specific departmental software needs and strict volume licensing requirements.• Provided quality assurance through testing software and supporting computers in XP, 2000, and NT environments.• Project lead for “Next Day Support” team providing support for users who recently had their computers refreshed. This allowed us to provide a greater personal level of service which included hands on training and lengthier support sessions, while helping reduce the call volume to the IT Corporate Help Desk.

Bachelor Of Science In Business Administration (B.S.B.A.), Management Information Systems And Services

Bachelor Of Science - Bs, Management Information Systems, General

High School Diploma, Liberal Arts And Sciences, General Studies And Humanities