Daniel Triplett personal email
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• IT Professional with over 14 years of experience in IT enterprise environments.• Experience providing support for an entire corporate Data Center; including server hardware/software support, software updates and hardware upgrades, preventative maintenance, change management, the installation and maintenance of HVAC units, server rack ventilation(hot/cold isle), core routers, switches, Ethernet and Fiber cable runs, patch panels, etc.• Experience managing, administering, and installing over 800 rack, tower and blade servers, including approximately 400 virtual servers hosted in a VMware vSphere Datacenter running on multi server Cisco blades and a fiber channel storage array.• Obtained a Bachelor’s of Science in Business Administration with a concentration in Management Information Systems.TECHNOLOGY • Microsoft Server 2000/2003/2008, Microsoft Windows 9X/NT/2000/XP/7/8, Microsoft Office, Outlook, Active Directory, WSUS Patch Management, Server Cluster Service (MSCS), Terminal Services, Remote Desktop, TCP/IP, all versions of Microsoft Windows Desktop OS support, migration, deployment and imaging.• VMware vSphere Suite and vCenter Server Virtualization Environments.• Dell OpenManage Server Administrator(OMSA), and OpenManage Server Update Utility(SUU).• WinPE Boot Disk, Bart’s PE Disk.• IBM Tivoli Software, Symantec Netbackup, Endpoint Protection (SEP), and Ghost Solution Suite.• IBM z/OS Mainframe Environment with daily use of TSO/E, ISPF, and JCL, as well as monthly IPL.• IBM TS7740 Virtual Tape Library backup system using Sungard’s disaster recovery services.• CA Technologies Workload Automation batch job schedulers and CA SysView Performance Management, including writing scripts for various server tasks along with writing the CA Batch Job that runs in the Workload Automation Mainframe scheduler to initiate the scripts at certain intervals.
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Technology AdvisorIbex | Global Mar 2017 - Oct 2017Spring Hill, Tennessee• Ensure that customers receive the highest degree of satisfaction by providing an unforgettable personal experience while assisting in promoting the brand loyalty that Apple has attained.• Provide world class customer service and support via telephone to Apple customers and their products, including all iOS and macOS Apple devices.• Assist customers with managing their Apple accounts while enriching their knowledge and overall experience with their devices.• Scope of support includes all models and versions of Apple’s iOS and MacOS operating systems, software apps, Apple services, and hardware devices; including iPhone, iPad, iPod Touch, Apple Watch, Apple ID, iTunes, iOS/macOS App Stores, Macbook, iMac, Mac Pro, iCloud services, iCloud Drive, iCloud For Windows, as well as Apple products running on Microsoft Windows 7, 8, and 10.• Successfully graduated from Apple’s esteemed four week comprehensive training class.
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Sales AssociateElectronic Express Feb 2017 - May 2017Cleveland, Tennessee• Sell computers, smart TVs, printers, laptops, Apple products, smartphones, electronics accessories, etc.• Provide computer hardware and software support including support for Microsoft Windows 10.
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Independent It ContractorIt Services And Support Nov 2013 - May 2017Cleveland, Tennessee• In the process of starting an IT Support & Services Sole Proprietorship catering to homes and small businesses.• Setup, configure and troubleshoot various Audio/Visual equipment; including High Definition Smart TVs, Networked High Fidelity Audio Codec Amplifiers/Receivers, ROKU, AppleTVs, etc.• Setup, troubleshoot and repair home PC desktops, peripheral hardware, home networks, wireless routers, NAS devices, DLNA media servers and clients using SMB (Samba) protocols. • Assist users with various mobile devices and technologies, including app recommendations.• Assist and train users in various desktop software and installations.
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Whirlpool Canada Customer Care ExpertRandstad Usa Nov 2014 - Apr 2015Cleveland, Tennessee• Graduated Whirlpool’s elite 120 hour Customer Service Training Class within the first 3 weeks of being hired. • Responsibilities include promoting Whirlpool’s goods and services, troubleshooting service calls, assisting service technicians by pre-ordering parts before they arrive to customer’s home, and building trust and maintaining customer loyalty to the Whirlpool brand name through world class customer service and support.
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It ContractorTeksystems Sep 2014 - Oct 2014Chattanooga, Tennessee AreaIT Contractor for Desktop Refresh Project at Woodbridge Foam Partners.• Assisted Woodbridge Corporate IT Group with hands on testing, configuring and de-bugging of imaging software during testing and preparation phase of Microsoft Windows 7 x86/64 refresh project.• Worked with Corporate IT Group in troubleshooting system errors and documenting all resolutions that were applied before go-live date.• Imaged new Dell desktop and laptop computers with Microsoft Windows 7 x86/64; using PCMover software to migrate user data as well as most applications (program files, registry items, etc.).• Provided continuous customer service and support to end-users while maintaining a smooth and seamless user experience during their transition.
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It ContractorCompucom Aug 2014 - Sep 2014Cleveland, TennesseeIT Contractor for Desktop Refresh Project at Omnicare Pharmaceuticals • Imaged new Dell desktop and laptop computers with Microsoft Windows 7 x86/64; providing software installation and user data migration for new Dell desktop and laptop computers.• Provided excellent customer service and continuous support to end-users throughout the entire PC refresh transition.
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It Operations Data Center SpecialistShaw Industries Jun 2007 - Nov 2013Dalton, Ga• Knowledge of IBM z/OS environments, including TSO/E sessions, ISPF panel applications, JCL language and monthly IPL of all LPARS.• Monitored, managed and created mainframe batch jobs using CA ESP Workload Automation scheduling software, as well as all z/OS jobs running outside the scheduler.• Created CA distributed jobs to utilize written scripts that would perform numerous tasks and file transfers between mainframe and server database environments.• Managed, maintained and supported Shaw’s critical information systems with priority given to those that directly affected production; including business critical systems, networking, telephony and power outages that may occur.• Ensured that all informational needs were readily available to all of Shaw's business interests while keeping downtime and SLAs to a minimum.• Preventative maintenance of data infrastructure as well as the knowledge and technical skills to trouble-shoot and escalate problems that may arise.• Provided Microsoft security patch management, all software upgrades and installations for all corporate servers.• Continuous maintenance, installation and support for all Data Center hardware; including multiple server racks, over 800 rack mounted servers, over 400 virtual servers running VMware vSphere Datacenter, all Ethernet and fiber cabling, patch panel conduits, rack PSUs, Cisco core routers, gig-stack switch installations, etc.• Working knowledge of various server and application environments, including Microsoft Server 2003/2008, Microsoft Active Directory, Microsoft Server 2003/2008 Cluster Service's load balancing and resource failover capabilities, Microsoft SQL Servers, Terminal Services, Citrix XenApp Farms, VMware vSphere Suite, F5 BigIP Local Traffic manager and Load Balancing, etc. -
It ContractorIsn (Intelligent Systems & Networking, Inc.) Jun 2006 - Jul 2007Dalton, GeorgiaIT Contract for Desktop Services & Deployment / Server Staging at Shaw Industries, Inc.• Staged, imaged, configured, installed software, and troubleshot Dell PowerEdge blades, racks, and towered servers running Windows Server 2003 Standard and Enterprise Editions.• Extensive knowledge of Dell SUU, OpenManage, WinPE and Bart’s PE Boot Disk Environments.• Imaged, setup, and configured Dell desktop PCs, deploying them to end-users while continuously providing onsite and remote customer support.• Corporate wide support for various software, hardware, and network issues for onsite and remote locations.• Involved in several projects dealing with network setup, server support, customer service, and software management.
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It ContractorIsn (Intelligent Systems & Networking, Inc.) May 2005 - Jun 2006Collegedale, TennesseeIT Contract for Desktop Support and Imaging Management at McKee Foods, Corporation.• Created, managed, updated, and maintained various Windows XP desktop images for deployment of new Dell PCs, as well as onsite desktop support.• Supported and managed user and computer assets and objects in Microsoft Active Directory.• Responded to help desk calls related to hardware, software, networking, printers, scanners, etc.• Worked directly with network support team to trouble-shoot various network and security issues.
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It Operations Analyst IiUnum Aug 2002 - Jul 2004Chattanooga, Tennessee Area• Project lead and head of all desktop software testing, configuration and hardware support for a very large desktop refresh project that was successfully deployed to Colonial Life & Accident Insurance in Columbia, SC; a company that had just recently been acquired by Unum.• Created, updated and organized multiple desktop computer images that were arranged and based upon specific departmental software needs and strict volume licensing requirements.• Provided quality assurance through testing software and supporting computers in XP, 2000, and NT environments.• Project lead for “Next Day Support” team providing support for users who recently had their computers refreshed. This allowed us to provide a greater personal level of service which included hands on training and lengthier support sessions, while helping reduce the call volume to the IT Corporate Help Desk.
Daniel Triplett Skills
Daniel Triplett Education Details
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Management Information Systems And Services -
Management Information Systems, General -
Decatur High SchoolLiberal Arts And Sciences, General Studies And Humanities
Frequently Asked Questions about Daniel Triplett
What is Daniel Triplett's role at the current company?
Daniel Triplett's current role is IT Professional Looking for Job Opportunities in the Chattanooga/North Georgia region..
What is Daniel Triplett's email address?
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What is Daniel Triplett's direct phone number?
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What schools did Daniel Triplett attend?
Daniel Triplett attended Auburn University, Auburn University Raymond J. Harbert College Of Business, Decatur High School.
What are some of Daniel Triplett's interests?
Daniel Triplett has interest in Social Services.
What skills is Daniel Triplett known for?
Daniel Triplett has skills like Networking, Servers, Windows Server, Operating Systems, Technical Support, Data Center, Software Installation, Hardware, System Deployment, Windows Xp, Help Desk Support, Routers.
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Daniel Triplett
Assistant Department Head & Professor Of Practice At Purdue University - Computer Graphics TechnologyThorntown, In5yahoo.com, yahoo.com, hotmail.com, colum.edu, purdue.edu5 +163077XXXXX
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