Tripti Arora Email & Phone Number

Hyderabad, In

Bengaluru, Karnataka, India

Managed the project end to end life cycle by improving and streamlining the campaign management process by integrating the system on a single platform. [Tools: PowerApps, Power Automate, SharePoint Lists]Proposed project roadmap and methodology to execute the project and hence was able to save 20% budget by eliminating the third-party vendor.Gathered requirements, user stories, collaborated with stakeholders to define project scope goals, and deliverables. Developed Project charter, WBS, Schedule in Azure board, Visio wireframes and form prototype for the developers to follow.Worked closely with the stakeholders and SME’s to gather and document project requirements.Conducted timely sprints to manage and assign tasks to the team.Supported new team member with onboarding, mentoring and managing the quality of the product.Planned Communication and created change management plans.Campaign ManagementWorked with the Agency's client to finalize and receive final campaign briefDeveloped and managed marketing campaign workback schedule, working with each Agency team to ensure schedule is up-to-dateManaged weekly scrums with project team, ensuring marketing campaign is trending towards launch date and keeping track of timelines for each deliverableWorked with Data & Analytics National Lead to obtain data and report back to project team post-launch

Raipur, Chhattisgarh, India

In collaborations with earthen foods, led the classified application development and launch at India level for Ohtel- an emerging classified site for hoteliers and service industry aiming to assist them in finding all of their needs such as property, equipment, space, vendors, importers, exporters, hotel industry jobs, and so on worth $26,645.74. The tasks involved:● Organizing, planning, tracking and analyzing the budget, process, team and other aspects at various stages of a project.● Met with clients and experts to review project progress, identify and discuss blockers and arrange next steps.● Developed scope of work document and leveraged agile management to track timelines and deliverables.● Oversaw key project steps, including defining scopes, estimating expenses and setting schedules.● Spearheaded key projects, including managing deliverable timelines and achieving 100% deadline completion within allocated budgets

Hyderabad, Telangana, India

● Primary interface between Amazon and business partners of Amazon. Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.● Resolved over 40 and more seller cases over mail or calls per day ensuring quality of response.● Addressed chronic system issues, provided process improvements, developed internal documentation, and contributed to team environment, all while adhering to service level agreements● Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Raipur

● Brands Promotion of Clients through innovative marketing strategies● Planning and executing events and promotional activities● Managing and Finalize Advertisement material● Team management, motivation and co-ordination● Managing and finalizing Website Designing and Other website related Branding.● Successfully launched project club ease after adding 70 client in startup project.● Headed project teams specializing in design and launch activities● Adhered to budget requirements with excellent planning and consistent expense monitoring

Raipur, Chhattisgarh, India

● Handled five Star rated hotel project JW Marriot group● Handled record of all Activities, Revisions and Cost Impact in project Admin● Negotiated with vendors and issuing purchase order/contract● Coordinated between Company & Brands and take care of business interest● Prepared Purchase requisition as per Business requirement and follow up same● Handled group company administration.● Restocked supplies and placed purchase orders to maintain adequate stock levels.● Organized project documents to help MD to boost project.● Used coordination and planning skills to achieve results according to schedule

Visakhapatnam, Andhra Pradesh, India

● Handled UK customer queries and disputes related to financial transactions and Identifying First Party Fraud.● Reported any suspicious account movements and unusual transactions that may be risky to financial institution and customers.● Took relevant decision as per procedure and processing refunds to Customers reported genuine fraud transactions.● In case of suspicious transactions found, flagged account and keep it suspended until it was checked and verified and escalated major issues to supervisor● Handled 50 calls per day to address customer inquiries and concerns

Bachelor Of Commerce (Bcom)

12Th, Business/Commerce, General