As a multifaceted professional with a strong passion for spearheading organizational development and creating technical solutions, I believe that my expertise plays a substantial role in championing real-world business excellence.I bring to the table proven success in performing responsibilities in project management, agile development, web technologies, QA test plans, and customer support. As an empowering leader, I exhibit my unwavering passion for bolstering company efficiency and building positive relationships by implementing business strategies and techniques for the organization to achieve exceptional outcomes.Throughout my years, I have: • Strategically create, implement, and ensure strict compliance with various QA test plans and proven industry best practices. • Administer all bi-weekly releases of various legacy products to avoid bugs and ensure new features are successfully released. • Delivered training programs and data documentation for the Client Services team to ensure the proper JIRA ticket creation. • Performed account management strategies to enhance the expansion of system usage and features within the organization. • Liaised between engineering teams and employer when researching and reporting all application issues.In today’s highly progressive business world, I am indeed disposed to apply my comprehensive expertise in achieving business success by providing excellent service!Expertise: Software Development Lifecycle | Project Management | Mobile & Web Technologies
Listed skills include Customer Service, Human Resources, Employee Benefits, Microsoft Office, and 24 others.