Trish Degroot Email & Phone Number

Huger, Sc, Us

Remote

As a Software Quality Analyst, I function an integral role in administering quality assurance initiatives to develop software systems and meet rigid product specifications. With this, I accentuate strengths in performing QA responsibilities for two Scrum teams by establishing solutions to software problems. I seek creative alternatives in identifying opportunities for credentialing and patient safety improvements into the software within the project scope. I also develop strategic plans in assessing the severity of reported issues and prioritize accordingly in coordination with other teams. I constantly communicate effectively with the organization regarding work issues, objectives, initiatives, and test plans.Beyond all that, I ensure that the proper delivery of company requirements is directly aligned with QA department goals and objectives. I strategically create, implement, and ensure strict compliance with various QA test plans and proven industry best practices. I efficiently determine acceptance criteria in partnership with Product Managers and Engineers to achieve bottom-line results. Lastly, I administer all bi-weekly releases of various legacy products to avoid bugs and ensure new features are successfully released.

Mount Pleasant, South Carolina

As an Application Support Lead for Verge Health, I exhibited a high level of expertise in generating technical solutions, handling quality client services, and minimizing potential risks. I ensured bugs and performance issues from the Client Services Team were accurate and contained all vital information. I also delivered training programs and data documentation for the Client Services team to ensure the proper JIRA ticket creation. In addition, I utilized distinct analytical skills in reviewing and replicating potential bugs reported by Client Services prior to JIRA creation. Lastly, I performed at peak efficiency in serving as an escalation point within Client Services by addressing all product-related issues.

Mount Pleasant, South Carolina

Back when I was an Enterprise Solutions Project Manager, I utilized analytical qualities in assessing the development of subordinates, building customer relations, and monitoring system performance. I identified departmental needs by executing and coordinating the training of hospital staff, administrators, and super users. With this, I maximized all available resources in seeking positive alternatives for patient safety improvements within the project scope. I efficiently performed account management strategies to enhance the expansion of system usage and features within the organization. On top of that, I built positive relationships with customers to garner their trust, loyalty, and satisfaction and for mutually beneficial outcomes.

Charleston, South Carolina Area

As an Account Manager, I demonstrated strong personal effectiveness in mentoring team members, optimizing application workflows, and resolving issues promptly. Through this, I displayed interpersonal effectiveness in serving as a primary point of contact for the company’s largest employer groups. I assisted HR administrators by responding to their questions regarding eEnrollment application and their reporting needs. I also liaised between the Benefitfocus Engineering team and employer when researching and reporting all application issues. Lastly, I mentored new account managers to provide them with quality support and training for their personal skills development.

Pittsburgh, Pa

Being the Sr. HR Services Representative, I developed new strategies in executing training programs, monitoring essential records, supervising HR staff, and handling essential issues. I recognized the importance of accuracy of entries via manual and system audit reports to avoid discrepancies of records. I successfully enhanced work productivity by researching and resolving issues regarding payroll, benefits, tuition assistance, and policies. I also demonstrated a high level of initiative in ensuring proper employee training to achieve optimal levels of work performance. Furthermore, I developed various training programs for new employees to improve the effectiveness of the HR Services Representative Role. I challenged conventional practices in providing administrative support to HR staff while addressing their research concerns.

Robbinsville, Nj

With my experience as a Data Entry Specialist, I utilized proven methods and techniques in processing incoming orders and efficiently routed them to the appropriate department and appointed staff, handled the processing and finalizing of internet orders, and trained new hires on database and system requirements.

Langhorne, Pa

Back when I was a Data Entry Specialist, I combined management skills with technical expertise in handling multiple work functions, including composing and editing loan and mortgage documents in the financial industry to keep accurate documentation of important records and avoid mistakes and errors.