Facilitate the virtual onboarding of 500+ new hires: communicate critical information prior to start, provide an engaging first-day welcome session, and conduct hands-on technology orientation. Collaborate with managers to curate new hire training plans, utilizing Moodle LMS system at an administrative level to assign and track coursework. Monitor internal inbox for new hire queries, responding quickly and with thorough, detailed solutions or escalating issues to appropriate support teams. Function as liaison between new hires and key internal stakeholders (HR, IT, Marketing, etc.) to facilitate collaboration, monitor critical milestones, and promote cross-functional relationships, advancing new hire production. Utilize ServiceNow ticketing portal to request specialized support for new hire issues including internal data platform integrity, equipment assignment & distribution, and technology troubleshooting. Consult with new hires during their first 90 days of employment, conducting regular progress checks to provide additional resources, manage training curriculum, and reset expectations where necessary. Analyze and escalate red flag issues to appropriate senior leaders, mitigating potential disruptions to productivity. Evaluate onboarding success through surveys and sales metrics, using Tableau and other reporting tools to draw conclusions and identify trends. Implement process improvements and adjust the nature of new hire support provided to improve the overall employee experience and promote retention.

Collaborated on all facets of event production during brand activation events for clients including Nike and the Chicago Cubs Marquee Sports Network. Mitigated event issues by ensuring the accuracy of all logistical items and communicating proactively with management.

Grand Teton Lodge Company - Jackson Lake Lodge, Grand Teton National ParkManaged incoming event inquiries, with particular focus on corporate group sales and weddings, providing extensive information, conducting site tours, and tracking all sales prospect data in a central database. Oversaw organization of scheduling, set-up, and maintenance for 17,000 sq. ft. of meeting & event space. Provided hands-on client support, from initial communications to day-of-event execution, for clients generating revenues of $50,000+ and including conferences with up to 500 attendees. Exhibited flexibility when managing frequent logistical changes across catering, venue, and staffing requirements, communicating these adjustments throughout internal departments in a timely and consistent fashion. Interfaced with all levels of the organization, briefing executive team members and guest service employees on key client requests through the distribution of concise weekly reports and conducting pre-event, all-staff meetings.

Served as point of contact for private parties, organizing guest lists, customizing menus, and fulfilling last minute requests. Executed communication for all reservations, displaying an engaging, knowledgeable demeanor and eagerness to help. Prioritized competing responsibilities during peak dining hours, remaining organized and composed under high pressure.

Worked closely with fundraising counsel and executive staff to track campaign progress and develop a reporting system. Maintained campaign activity, gift records and fundraising progress in donor database with meticulous attention to detail. Exemplified a high degree of discretion and respect when working with confidential donor information and financial data.

Functioned as liaison between foundation staff and contract employees; prioritizing tasks as delegated, managing project timelines and providing progress updates to ensure office and virtual teams remained working in tandem. Crafted communications and deliverables for social media, digital marketing campaigns, website content and branded media, enhancing the foundation’s voice, story-telling ability and overall online presence. Consulted with Executive Director on urgent, communications-related decisions, providing constructive input and remaining receptive to feedback, delivering precise solutions that align with long-term strategic goals. Assisted in the planning, coordination and execution of event logistics for fundraisers with 300+ attendees.

Designed and documented efficient processes for projects from inception to completion to be utilized by subsequent interns. Conducted extensive research on local municipal offerings to identify and build relationships with potential business partners. Mastered cloud-based CRM software, composing email blasts, tracking engagement, and managing robust client network. Headed ticket promotions and organized event details for professional education conference, attracting 50+ attendees.

Collaborated with a diverse staff of 70 counselors, striving to create a memorable camp experience for 500+ campers. Initiated lasting relationships amongst cabin of 10 first-time campers, promoting a positive, safe living environment. Encouraged campers to be active and presently engaged in a technology-free environment, allowing for personal growth.

Identified individual customer needs and devised a unique solution, generating new business in a competitive market. Provided hands-on customer attention throughout rental and leasing process, cultivating strong customer relationships. Ensured total customer satisfaction through phone and in-store interaction in a demanding, fast-paced work environment. Maintained inventory and damage history, with crucial attention to detail, for several hundred commercial trucks.