Northwest Research, Inc. was a contracted supply chain and logistics company that provided frustrated freight, information technology, and package security solutions for FedEx. As the quality systems program manager, I strengthened the program to improve its effectiveness, ensuring the services provided were fit for purpose and exceeded customer expectations. Sometimes called a quality assurance manager, I organized and facilitated the activities required to meet quality standards compliant with the ISO 9001 standard.I examined and advised top management on the performance of the quality management system, producing data analysis and reports measuring performance against set standards.I engaged with process managers and staff throughout the company to ensure the quality system functioned as designed. Where appropriate, I counseled management on process changes and their implementation. I designed and produced training materials, tools, and techniques to enable others to achieve consistent quality results.

I analyzed business practices and contracts, identified problems, and proposed solutions that aligned with the company's global strategies, training, and management objectives. Created and maintained the strategic partnership between business needs and technology and facilitated the understanding, clarification, and implementation of requirements in the software development environment. I established a software user acceptance program, improving the quality of software updates and reducing the number of errors, or bugs, released in the software.