Trish Wethman Email and Phone Number
Chester Springs, PA, US
Trish Wethman's Location
Chester Springs, Pennsylvania, United States, United States
Trish Wethman's Contact Details
Trish Wethman work email
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Trish Wethman personal email
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Trish Wethman phone numbers
About Trish Wethman
Experienced CX leader passionate about driving transformative change and innovation. Motivated by opportunities to showcase the growth impact of customer centricity and building alignment around purpose. Inspired by building great teams and creating strong leaders.
Trish Wethman's Current Company Details
Trish Wethman Work Experience Details
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Chief Experience OfficerPontem Technology PartnersChester Springs, Pa, Us
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Chief Customer OfficerBest Egg Aug 2021 - PresentWilmington, Delaware, UsLead customer-focused culture and growth strategies across the Best Egg platform, driving organizational adoption of our Purpose Statement and CX Vision- Built a VOC, customer and competitive insights function from the ground up to embed human-centered methodologies in our approach to our product organization and financial lines of business. - Implemented an online customer community (The Nest) which has grown to 3000 current customers and prospects in support of discovery and test and learn activities. - Partner with functional areas such as Marketing and Operations to drive key business outcomes around acquisition, conversion, retention and servicing. - Facilitate a cross-functional change management team focused on ensuring effective communications and leadership alignment to keep pace with organizational evolution. - Participate on cross functional AI Council to identify and implement innovative approaches to utilizing Generative AI to increase experience and efficiency. - Achieved #2 overall Customer Satisfaction ranking in J.D. Power 2023 Consumer Lending Satisfaction Study and maintained top ten position among fintech competitive set in 2024. -Implemented and set the vision for the Innovation & New Product Development function within organization- Executive Sponsor for Be Able Employee Resource Group focused on neurodivergence and visible and invisible disabilities -
Senior Director, Experience & InsightsBest Egg Aug 2019 - Aug 2021Wilmington, Delaware, UsDrive organizational change management efforts to expand and enhance the Voice of Customer and Consumer Insights program with a focus on building a customer-focused culture: - Design Voice of Customer program incorporating multi-channel feedback mechanisms and state of the art text analytics tools to build and deliver actionable customer insights to the organization. - Lead efforts to leverage human-centered design approach in the development of products, features and services. - Manage implementation and ongoing maintenance of 2,000 member online customer community to create real-time research and engagement platform for our customers. - Partner with leaders across the organization to drive clarity and cohesion though facilitation of internal team and strengths-building sessions.
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Director, Member ExperienceCitadel Federal Credit Union Aug 2018 - Jul 2019Exton, Pa, UsLed efforts to create a holistic, member-focused end-to-end experience by synthesizing multi-channel customer feedback and journey mapping.Served as the "member voice" in partnership with Digital, Marketing, Retail Operations and Customer Service teams to identify and implement opportunities to align Citadel's products and services with member needs and priorities. Participated on new product development teams to advocate for member concerns and opportunities. Worked with HR and Learning and Leadership to build cultural alignment and encourage employee engagement. -
Director, Customer Experience & InnovationAmerisourcebergen Feb 2016 - Aug 2018Conshohocken, Pa, UsLeveraging data, insights and customer listening activities to encourage customer-centricity and innovation in our processes, programs and associate initiatives - Collecting and reporting of qualitative and quantitative survey results to the organization to drive change and continuous improvement opportunities - Utilizing human-centered design methodology and facilitation techniques to lead the design of business solutions that match the needs and priorities of our customers - Working with a cross-functional leadership team to manage internal customer insight driven innovation process and portfolio for Fortune 11 pharmaceutical distribution company. -
Customer Advocacy Senior ManagerTransamerica Jun 2015 - Jan 2016Baltimore, Maryland, UsPromote advocacy, knowledge and empathy for the needs of our customers by ensuring that processes, communications and culture are aligned to create a positive and powerful customer experience. -
Innovation Experience ManagerTransamerica Aug 2013 - Jun 2015Baltimore, Maryland, UsImplemented and managed culture of innovation initiatives including Innovation Ambassador program and Innovation Leadership teams across nine North American locations to ensure clarity of vision, message and purpose.
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Director, Business Process ImprovementRovi Corporation Apr 2012 - Dec 2012Identified, documented and led the implementation of continuous process improvements across five engineering and four content & editorial operations teams in Radnor, PA, Ann Arbor, MI, Luxembourg, London and Tokyo locations
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Chairperson, Employee Advisory CouncilRovi Corporation Sep 2009 - Dec 2012Coordinated the efforts of cross-organizational group of employees selected to work directly with the CEO to provide a direct line of communication between the employee population and executive leadership.
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Director, Video ContentRovi Corporation Sep 2010 - Apr 2012Provided day-to-day operational and strategic leadership to five senior managers and database and content management teams across two North American locations
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Director, Program ManagementRovi Corporation Jan 2009 - Sep 2010Worked with Senior Leadership Team to implement a divisional program management office within the data organization supporting teams in Radnor, PA, Ann Arbor, MI, Luxembourg and London and managed a $16 million business and engineering integration project resulting from the acquisition of a competitor company, including business change management, engineering systems integration and customer migration effort
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Director, Business Process & TrainingRovi Corporation Jan 2008 - Dec 2008Led operations business process review to identify opportunities in editorial & training workflow and organizational structure, identifying and implementing recommendations to allow for increased cost-savings and better alignment of cross-functional responsibilities
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Senior Manager, Training & QaRovi Corporation Jan 2005 - Dec 2007Project managed a multi-year business migration and change management track of work for the implementation of a new content management system, including the training of 200+ business users, process flow and user Help documentation, internal communication effort and disaster recovery planning
Trish Wethman Skills
Cross Functional Team Leadership
Program Management
Management
Leadership
Business Process Improvement
Process Improvement
Strategy
Project Management
Change Management
Performance Management
Content Management
Integration
Training
Team Leadership
Team Building
Workshop Facilitation
Internal Communications
Team Management
Business Development
Operations Management
Business Process
Quality Assurance
Organizational Culture
Digital Media
Consumer Electronics
Pmo
New Media
Organizational Development
Project Portfolio Management
Project Management Office
Curriculum Development
Performance Improvement
Kpi Dashboards
Trish Wethman Education Details
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Saint Joseph'S UniversityPolitics -
Academy Of Notre Dame
Frequently Asked Questions about Trish Wethman
What company does Trish Wethman work for?
Trish Wethman works for Pontem Technology Partners
What is Trish Wethman's role at the current company?
Trish Wethman's current role is Chief Experience Officer.
What is Trish Wethman's email address?
Trish Wethman's email address is tr****@****gen.com
What is Trish Wethman's direct phone number?
Trish Wethman's direct phone number is +148488*****
What schools did Trish Wethman attend?
Trish Wethman attended Saint Joseph's University, Academy Of Notre Dame.
What skills is Trish Wethman known for?
Trish Wethman has skills like Cross Functional Team Leadership, Program Management, Management, Leadership, Business Process Improvement, Process Improvement, Strategy, Project Management, Change Management, Performance Management, Content Management, Integration.
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