Pontem Technology Partners

We're an independent technology services provider that helps middle-market businesses evaluate, buy, and implement cloud contact center and digital experience technology. With an engagement model designed to support the entire technology lifecycle, our strategic advisory and sourcing services ensure alignment and success, bridging desired strategic outcomes with the practical implementation of cloud contact center/digital experience solutions. Specializing in the mid-market, we address gaps left by MSPs, VARs, and Gartner/Consultants. Our focus is on seamlessly integrating strategic mapping with operational delivery for partnership continuity and mutual success. Specializing in productivity applications and end-user computing for EX/CX enablement, we guide clients in understanding the strategic placement of MS Teams, voice-enabling MS Teams, Contact Center/CX, and revenue-touching workflows. With an independent and objective lens, we assist in selecting the best platform(s) to meet their unique needs and requirements from the start, and provide oversight and support for adoption and optimization to ensure strategic outcomes are met. Don’t just take OUR word for it, take theirs: "Pontem Partners' approach was instrumental in ensuring the success of our platform implementation at Firstrust Bank. Their team excelled at creating the alignment and engagement we needed across all critical user groups during the evaluation phase. This collaborative process not only streamlined the implementation but also significantly boosted user adoption.” -- Justin Bodamer, VP of Customer Experience | Firstrust Bank