Tristan Humbles Email & Phone Number

Chicago, IL, US

• Lead Professional Services Globally (North America, EMEA, APAC) and report directly to the Chief Product Officer.
• Improved upon our Adaptive Project Framework and leveraged cross regional deployments which resulted in ~$4,000,000 in recognized revenue (phase revenue / completed projects in 2023).
• Delivered >100% of 2023 departmental revenue goal (phase revenue).
• Developed the companies first ‘Partner Model’ to drive revenues and reduce PS backlog.
• Responsible for setting departmental OKR’s, financial reporting, tracking billable utilization and capacity planning.
• Manage ‘business critical’ escalations and work with other members of Senior Leadership to put measures/frameworks in place to prevent recurrences.

Chicago, Illinois, United States

• Manage Professional Services in our North American market.
• Oversee project implementations, execute process improvements and establish strategic plans across the US.
• Work with internal departments to ensure resources are adequate to meet demand.
• Create and improve upon internal procedures and delivery framework to meet departmental KPIs such as recognized revenue, burn rates and billable utilization.

Chicago, Illinois

• Managed all aspects of project delivery (Kickoff, Design, Build, Testing, Training and Go Live).
• Worked with domestic and global cross functional teams to exceed implementation objectives.
• Delivered ~$3,000,000 in recognized revenue (ARR/phase revenue) / ~$5,600,000 total contract value (TCV)
• Drove the client relationship, ultimately converting our customers to advocates.
• Managed client expectations and risks; advised my clients on best practices and delivered scalable solutions.
• Spearheaded projects for Fortune 100, 500 and 1000 companies.

Lake Bluff, Illinois

• Managed and assisted with multiple mid scale projects such as: Safety Deliverable Quality, Compliance and Benefit Risk Management.
• Worked with cross-functional teams to maintain project timelines and overall health; most of these projects were tied to Pharmacovigilance & Patient Safety (Strategy Management Office).
• Created reports, dashboards (contain Gantt Charts, Bubble Charts, List Charts) and process maps / flow charts using various project management tools.
• Full scope of responsibilities included the following: discovery and project team meetings, sponsor meetings, develop project plans, workshop planning and preparation, create status reports, develop/create project.

Chicago, Illinois

• Managed the Major Incident life cycle for business critical issues (global impact).
• Facilitated and drove communication with cross functional teams, IT executives and business stakeholders.
• Worked with service areas (Integration, Networking, Service Management, End User Computing, and Engineering) to implement and merge Motorola/Lenovo processes company wide.
• Audited project management tools, database platforms and created dynamic SharePoint sites for ICS.
• Full scope of responsibilities: Incident Management, Change Management, Project Management, Problem Management.

Chicago, Illinois, United States

• Oversaw a team of six tasked with creating Work Orders and reported daily metrics to upper management.
• Trained 7 employees (four in India and three in the US) on various aspects of Material Management; Consolidated work from regional markets, oversaw and quality checked the work from each team member and was the main.
• Managed the creation CRQT’s (number of resource, number of hours workers are needed, SoW, and pricing) and Site Closeout Packages in relation to Change Management

Chicago, Illinois

• Tasked with closing out payment milestones, establishing forecast dates, GAP Analysis and managing regional markets.
• Created intricate trackers for Project Managers and Directors which presented a condensed overview of project information for morning status meetings; Present key pieces of information to the PMO team relating to.
• Performed data analysis using VLOOKUPS, HLOOKUP, IF Function, Concatenate Formulas and Pivot Tables.

Master Of Business Administration

Graduation: Spring 2025 *Final quarter in progress

Bachelor Of Business

Activities and Societies: Western Illinois Football playerRecognized by the NCAA and The National Consortium for Academics and Sports for.