Tom Ritter Email & Phone Number

New York, United States

Syracuse, Ny, Us

• Use National Grid internal systems to process new & existing commercial accounts, including GIS.• Project management from initial call to final sign-off.• Communicate with internal & external stakeholders regarding the process of new and/or upgraded connections.

Hanover, Md, Us

-Provide Tech Support to Dental Lab Techs on Trios 4 and 5 scanners for the Aspen Group-Remote into end user PCs to provide assistance-Troubleshoot 3D printers-Provide level 1 networking support-Escalate 95% of calls to 3rd Party support

Itasca, Il, Us

- Provide tech support to callers with a proprietary class that is fully online.- Provide customer service over the phone.- Develop training plans for new hires.- Making sure the LMS works as intended- Troubleshooting systems- Monitoring and reporting on data- Uploading and formatting content and courses- Providing technical support to users- Managing the content and features of a learning management system (LMS)- Developing courses that align with business goals- Managing the ongoing maintenance and upkeep of courses

Columbia, Maryland, Us

- Assist in technical support via phone, email, and in person- Image devices to user’s preferences- Provide excellent customer service- Update, upgrade, download and install various software and hardware- Run security updates and scans on various devices- Travel to local locations for technical support- Process daily payroll- Ensure compliance to state and federal requirements and regulations- Filing, answering customer questions- Act as a liaison between the local branch and the corporate office in conducting internalinvestigations into allegations of fraud and abuse of patients

Indianapolis, Indiana, Us

- Deployed over 1000 devices in the brand-new Advocate-Aurora Medical Center ofSheboygan County during the merger/acquisition.- Troubleshot and reimaged devices including Dell PCs (Windows 10), Zebra printers, Xeroxmachines, Ambir scanners, and HP printers.- Assigned printers network IDs both in Active Directory and on the devices.- Patched network cables.- Inventory checklist using Excel.- Provided troubleshooting assistance.- Deployed laptops (Windows 10) for client use and troubleshoot as needed.- Provided excellent customer service to coworkers and clients.

Schiller Park, Illinois, Us

Stamford , Ct, Us

• Assisted customers with billing and technical questions• Processed equipment returns• Sold cable service, internet services, and cell phones and cell service• Assist customers in troubleshooting devices

Schiller Park, Illinois, Us

– Set and strike audio visual equipment (sound systems, microphones, basic meeting room projection, etc.) in conference rooms and ballrooms at the Hyatt Regency O’Hare– Operate AV equipment listed above as needed and troubleshoot if requested – Developing and maintaining excellent relationships with hotel and provide “white glove” customer service - Responsible for meeting room internet and related troubleshooting- Client size ranges from 50-500+ attendees - work hand-in-hand with Stagehands and Projectionists as requested - supervise outside labor sets and strikes of Encore equipment- furloughed since March 2020 due to COVID-19

Chicago, Illinois, Us

Responded to customer issues using Freshdesk, Tawk, and phone. Customers included property owners/ managers and renters.• Troubleshooting app issues for web-based, iPhone, and Andriod apps.• "Warmed up" sales leads for sales team by answering questions about ParqEx as a partner for parking solutions; converted ParqEx’s largest-ever SaaS contract to date (Oct. 2020)• Handled operations tasks including physical site surveys and proprietary device troubleshooting.

Dallas, Tx, Us

• Set and struck audio-visual equipment (sound systems, microphones, basic meeting room projection, lighting, etc.)• Operated AV equipment as needed.• Maintained effective communication and feedback regarding the logistics of setting up and striking an event.• Developed and maintained excellent relationships with hotel staff. co-workers and always encouraging good communication and teamwork attitude.

Verona, New York, Us

Certified in Blackjack, Spanish 21, 3- and 4-card poker, Let It Ride and Mississippi StudOpened a brand-new, multi-million dollar casinoProvide outstanding customer service to guestsNY Class III Gaming License

Syracuse, New York, Us

The number one website provider for college sports with over 1,000 clients!Assisted in client relations by answering electronic requests for assistance and phone callsManaged aspects of the SIDEARM CMS for over 1,000 clientsFinished client requests in a timely and efficient manner

Austin, Tx, Us

Provided media relations for all of Concordia's 15 Division III sports, including recording of game-day statistics.Improved the Tornados presence on social media.Taught "Writing For Professional Communicators" in the Fall Semester of 2016.

Monroe, La, Us

Teach Writing for Professional Communicators, a survey course that teaches all majors journalistic writing with a focus on AP Style

Monroe, La, Us

Serve as the primary contact for indoor volleyball, sand volleyball, softball and secondary contact for men’s basketball and golfAssist with football, women’s basketball, baseball, cross country, track and field, tennis and soccerDuties include: volleyball and softball programs, extensive use of StatCrew for all sports, extensive use of social media (Facebook, Twitter, Instagram, YouTube), designing publications using InDesign, use of Photoshop, creation and upkeep of game notes and media guides, stories for the website (powered by Titan/NeuLion) using AP Style, setting up live web streams and live stats for gamesOccasional spotter work with ESPN3 and the Sun Belt Network (football) and timeout coordinator with WKU Sports TV (basketball)Served as the primary golf contact during the fall semester prior to being assigned softball

Gary, Indiana, Us

Kept official stats for several RailCats games during the 2013 season using PointStreak and posted them to the league's (American Association) server. I was the ultimate judge of hits and errors for those games.

Detroit, Mi, Us

Served as the primary media contact for both tennis teams; secondary contact for softball, women’s basketballUpdated StatCrew, website (powered by Sidearm), and social mediaShot and edited video features for YouTube using Adobe PremiereWrite game notes and media guides using Adobe InDesign and PhotoshopGame day duties as assigned, including but not limited to: keeping live statistics, photos, video, conduct interviews

Romeoville, Il, Us

Various duties as requested. Working with InDesign, school athletics website, write stories for the web, etc.

Merrillville, Indiana, Us

I worked as part of a broadcast crew for college basketball and volleyball games.

New York, Ny, Us

I mainly covered sports and crime in the southwest suburbs of Chicago. I have covered a volleyball, softball, baseball, football, soccer, basketball, wrestling, and water polo, as well as written feature stories on various individuals.

Chicago, Il, Us

Researched and wrote articles for the company's website on a variety of topics.

Valparaiso, Indiana, Us

IT Fellow: Networking Intern -Ensure the University network was up and running -Uninstall old network switches and reinstall new -Running cables through buildings -Port testing and installation -Web stream indoor athletic eventsStudio Assistant: -Help students use and obtain A/V equipment -Help the professor as needed -Set up the TV studio -Help in the radio station and audio labTorch Reporter: -Research and write entertainment stories

Mishawaka, In, Us

Filmed, wrote and produced news and sports stories.

I worked in Media Relations with the JackHammers, creating line up cards, game notes, and assisting the broadcaster(s) as needed.

Gary, Indiana, Us

Operated the scoreboard, video board and sound board for RailCats home games. This included a championship series and the Northern League All-Star Game.

Bachelor Of Arts (B.A.), Communications And History

Master Of Arts (M.A.), Mass Communications