Tom Ritter Email and Phone Number
Syracuse, NY, US
Tom Ritter's Location
Syracuse, New York, United States, United States
Tom Ritter's Contact Details
Tom Ritter work email
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Tom Ritter personal email
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Tom Ritter phone numbers
About Tom Ritter
I am able to leverage my eight years of experience and my master's degree in Mass Communication to provide end-to-end tech support to dental lab technicians on Trios 4 and 5 scanners for the Aspen Group. I am proficient in remotely accessing end user PCs, troubleshooting 3D printers, and providing level 1 networking support.I have a strong background in learning management systems (LMS) having previously worked as an LMS Support Specialist and Customer Service Rep III at National Safety Council. There, I developed training plans for new hires, ensured the LMS worked as intended, uploaded and formatted content and courses, and provided technical support to users. I also monitored and reported on data, troubleshoot systems, and managed the content and features of the LMS. I am passionate about delivering innovative solutions that align with business goals and customer needs, and I am always eager to learn new technologies and tools.
Tom Ritter's Current Company Details
Contact Community Services
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Experienced Customer Relations, Communications, CRM Professional
Syracuse, NY, US
- Website:
- contactsyracuse.org
- Employees:
- 89
Tom Ritter Work Experience Details
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Contact Community ServicesSyracuse, Ny, Us
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Customer Fulfillment SpecialistAkkodis Aug 2024 - Dec 2024• Use National Grid internal systems to process new & existing commercial accounts, including GIS.• Project management from initial call to final sign-off.• Communicate with internal & external stakeholders regarding the process of new and/or upgraded connections. -
Technical Support SpecialistTeksystems Mar 2024 - Apr 2024Hanover, Md, Us-Provide Tech Support to Dental Lab Techs on Trios 4 and 5 scanners for the Aspen Group-Remote into end user PCs to provide assistance-Troubleshoot 3D printers-Provide level 1 networking support-Escalate 95% of calls to 3rd Party support -
Lms Support Specialist / Customer Service Rep IiiNational Safety Council Aug 2023 - Feb 2024Itasca, Il, Us- Provide tech support to callers with a proprietary class that is fully online.- Provide customer service over the phone.- Develop training plans for new hires.- Making sure the LMS works as intended- Troubleshooting systems- Monitoring and reporting on data- Uploading and formatting content and courses- Providing technical support to users- Managing the content and features of a learning management system (LMS)- Developing courses that align with business goals- Managing the ongoing maintenance and upkeep of courses -
Field Support SpecialistMaxim Healthcare Services (Home Care) Oct 2022 - Jul 2023Columbia, Maryland, Us- Assist in technical support via phone, email, and in person- Image devices to user’s preferences- Provide excellent customer service- Update, upgrade, download and install various software and hardware- Run security updates and scans on various devices- Travel to local locations for technical support- Process daily payroll- Ensure compliance to state and federal requirements and regulations- Filing, answering customer questions- Act as a liaison between the local branch and the corporate office in conducting internalinvestigations into allegations of fraud and abuse of patients -
Field Service TechnicianBrooksource Mar 2022 - Jun 2022Indianapolis, Indiana, Us- Deployed over 1000 devices in the brand-new Advocate-Aurora Medical Center ofSheboygan County during the merger/acquisition.- Troubleshot and reimaged devices including Dell PCs (Windows 10), Zebra printers, Xeroxmachines, Ambir scanners, and HP printers.- Assigned printers network IDs both in Active Directory and on the devices.- Patched network cables.- Inventory checklist using Excel.- Provided troubleshooting assistance.- Deployed laptops (Windows 10) for client use and troubleshoot as needed.- Provided excellent customer service to coworkers and clients. -
Event TechnicianEncore Sep 2021 - Nov 2021Schiller Park, Illinois, Us -
Retail SpecialistSpectrum May 2021 - Aug 2021Stamford , Ct, Us• Assisted customers with billing and technical questions• Processed equipment returns• Sold cable service, internet services, and cell phones and cell service• Assist customers in troubleshooting devices -
Event TechnicianEncore Feb 2019 - Apr 2021Schiller Park, Illinois, Us– Set and strike audio visual equipment (sound systems, microphones, basic meeting room projection, etc.) in conference rooms and ballrooms at the Hyatt Regency O’Hare– Operate AV equipment listed above as needed and troubleshoot if requested – Developing and maintaining excellent relationships with hotel and provide “white glove” customer service - Responsible for meeting room internet and related troubleshooting- Client size ranges from 50-500+ attendees - work hand-in-hand with Stagehands and Projectionists as requested - supervise outside labor sets and strikes of Encore equipment- furloughed since March 2020 due to COVID-19
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Technical Support SpecialistParqex Jun 2020 - Nov 2020Chicago, Illinois, UsResponded to customer issues using Freshdesk, Tawk, and phone. Customers included property owners/ managers and renters.• Troubleshooting app issues for web-based, iPhone, and Andriod apps.• "Warmed up" sales leads for sales team by answering questions about ParqEx as a partner for parking solutions; converted ParqEx’s largest-ever SaaS contract to date (Oct. 2020)• Handled operations tasks including physical site surveys and proprietary device troubleshooting. -
Audio Visual TechnicianInspire Aug 2018 - Feb 2019Dallas, Tx, Us• Set and struck audio-visual equipment (sound systems, microphones, basic meeting room projection, lighting, etc.)• Operated AV equipment as needed.• Maintained effective communication and feedback regarding the logistics of setting up and striking an event.• Developed and maintained excellent relationships with hotel staff. co-workers and always encouraging good communication and teamwork attitude. -
Table Game DealerTurning Stone Resort Casino Jan 2018 - Aug 2018Verona, New York, UsCertified in Blackjack, Spanish 21, 3- and 4-card poker, Let It Ride and Mississippi StudOpened a brand-new, multi-million dollar casinoProvide outstanding customer service to guestsNY Class III Gaming License -
Technical Support SpecialistSidearm Sports Mar 2017 - Dec 2017Syracuse, New York, UsThe number one website provider for college sports with over 1,000 clients!Assisted in client relations by answering electronic requests for assistance and phone callsManaged aspects of the SIDEARM CMS for over 1,000 clientsFinished client requests in a timely and efficient manner -
Sports Information Director / Adjunct InstructorConcordia University Texas Aug 2015 - Jan 2017Austin, Tx, UsProvided media relations for all of Concordia's 15 Division III sports, including recording of game-day statistics.Improved the Tornados presence on social media.Taught "Writing For Professional Communicators" in the Fall Semester of 2016. -
Communication InstructorUniversity Of Louisiana At Monroe Jan 2015 - May 2015Monroe, La, UsTeach Writing for Professional Communicators, a survey course that teaches all majors journalistic writing with a focus on AP Style -
Athletics Media Relations Graduate AssistantUniversity Of Louisiana At Monroe Jul 2012 - May 2014Monroe, La, UsServe as the primary contact for indoor volleyball, sand volleyball, softball and secondary contact for men’s basketball and golfAssist with football, women’s basketball, baseball, cross country, track and field, tennis and soccerDuties include: volleyball and softball programs, extensive use of StatCrew for all sports, extensive use of social media (Facebook, Twitter, Instagram, YouTube), designing publications using InDesign, use of Photoshop, creation and upkeep of game notes and media guides, stories for the website (powered by Titan/NeuLion) using AP Style, setting up live web streams and live stats for gamesOccasional spotter work with ESPN3 and the Sun Belt Network (football) and timeout coordinator with WKU Sports TV (basketball)Served as the primary golf contact during the fall semester prior to being assigned softball
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Official Scorer (Part-Time)Gary Southshore Railcats Jul 2013 - Jul 2013Gary, Indiana, UsKept official stats for several RailCats games during the 2013 season using PointStreak and posted them to the league's (American Association) server. I was the ultimate judge of hits and errors for those games. -
Sports Information InternWayne State University Jan 2012 - May 2012Detroit, Mi, UsServed as the primary media contact for both tennis teams; secondary contact for softball, women’s basketballUpdated StatCrew, website (powered by Sidearm), and social mediaShot and edited video features for YouTube using Adobe PremiereWrite game notes and media guides using Adobe InDesign and PhotoshopGame day duties as assigned, including but not limited to: keeping live statistics, photos, video, conduct interviews -
Sports Information VolunteerLewis University Dec 2011 - Jan 2012Romeoville, Il, UsVarious duties as requested. Working with InDesign, school athletics website, write stories for the web, etc. -
Freelance Crew MemberLakeshore Public Media Nov 2011 - Jan 2012Merrillville, Indiana, UsI worked as part of a broadcast crew for college basketball and volleyball games. -
Freelance ReporterPatch.Com Aug 2010 - Jan 2012New York, Ny, UsI mainly covered sports and crime in the southwest suburbs of Chicago. I have covered a volleyball, softball, baseball, football, soccer, basketball, wrestling, and water polo, as well as written feature stories on various individuals. -
InternExact Sports Jan 2011 - Jul 2011Chicago, Il, UsResearched and wrote articles for the company's website on a variety of topics. -
It Fellow, Studio Assistant, And Torch ReporterValparaiso University Aug 2004 - May 2008Valparaiso, Indiana, UsIT Fellow: Networking Intern -Ensure the University network was up and running -Uninstall old network switches and reinstall new -Running cables through buildings -Port testing and installation -Web stream indoor athletic eventsStudio Assistant: -Help students use and obtain A/V equipment -Help the professor as needed -Set up the TV studio -Help in the radio station and audio labTorch Reporter: -Research and write entertainment stories -
InternWsbt22 Jun 2007 - Aug 2007Mishawaka, In, UsFilmed, wrote and produced news and sports stories. -
InternJoliet Jackhammers Jun 2006 - Aug 2006I worked in Media Relations with the JackHammers, creating line up cards, game notes, and assisting the broadcaster(s) as needed.
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Production AssistantGary Southshore Railcats May 2005 - Sep 2005Gary, Indiana, UsOperated the scoreboard, video board and sound board for RailCats home games. This included a championship series and the Northern League All-Star Game.
Tom Ritter Skills
Adobe Audition
Writing
Premiere
Ms Office Suite
Microsoft Office
Sports
Research
Newsletters
Radio
Film
Stories
History
Final Cut Pro
Social Media
Editing
Photoshop
Word
Public Speaking
Facebook
Wordpress
Video Editing
Indesign
Mac
Photography
Powerpoint
Excel
Blogging
Public Relations
Media Relations
Copy Editing
Press Releases
Promotions
Video
Adobe Creative Suite
Social Media Marketing
Event Management
Production
Teaching
Outlook
Customer Service
Video Production
Copywriting
Journalism
Customer Relations
Broadcast
Storytelling
News Writing
Newspapers
Creative Writing
Microsoft Excel
Tom Ritter Education Details
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Valparaiso UniversityCommunications And History -
University Of Louisiana MonroeMass Communications
Frequently Asked Questions about Tom Ritter
What company does Tom Ritter work for?
Tom Ritter works for Contact Community Services
What is Tom Ritter's role at the current company?
Tom Ritter's current role is Experienced Customer Relations, Communications, CRM Professional.
What is Tom Ritter's email address?
Tom Ritter's email address is to****@****bal.com
What is Tom Ritter's direct phone number?
Tom Ritter's direct phone number is +131895*****
What schools did Tom Ritter attend?
Tom Ritter attended Valparaiso University, University Of Louisiana Monroe.
What skills is Tom Ritter known for?
Tom Ritter has skills like Adobe Audition, Writing, Premiere, Ms Office Suite, Microsoft Office, Sports, Research, Newsletters, Radio, Film, Stories, History.
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