Quy Tran Email & Phone Number

Toronto, ON, CA

Palo Alto, California, United States

San Francisco Bay Area

Acquired by Sensor Tower-Defining KPIs and uncovering trends and opportunities for our Revenue Operations Team, working collaboratively across functions and organization levels. -Implemented predictive analytics, including Customer Health Score (predicting churn 120 days before renewal with 84% recall) and Account Fit and Intent Scoring (65% win-rate across.

San Francisco Bay Area

-Extracted insights from large and varying datasets to provide actionable recommendations to promote business transparency, including sales and marketing performance, rep level activities and achievements, win-loss analysis, and revenue forecasting.-Built CSM dashboard to allow our Customer Success team to understand the health of their accounts, with.

Toronto, Canada Area

Markham, Ontario, Canada

-Responsible for building out new lines of business post-acquisition (BPO, Title, Notary), and creating efficiencies in current business units through cost-savings, team restructuring, and standardization of training and reporting.

Markham, Ontario

-Coordinated with UX designers, developers, and operations team to execute and deliver on multiple project initiatives (client integrations, platform messaging, calendar tools, quality control, and automation) increasing company efficiency, productivity, and revenue.-Built reporting tools and dashboards through Qlikview to promote transparency and.

- Managed team of 15 region managers and 12 region review analysts- Built and deployed strategies and projects that focus on meeting business targets, including cost-to-serve models, forecasting, team budgets, marketing, and training for 40 staff members and 20,000 field agents.

Toronto, Canada Area