Trevor Roberts Email & Phone Number

South Hill, Va, Us

Boydton, Va

Understand overall ticket management processPerform power cycles, swap out failed components, handle storage media, and perform troubleshootingPerform cable installations, testing and troubleshooting using standard data center processesPerform hardware installations – rack / stackPhysically assist in moving and racking equipmentUpdate inventory systems as requiredAssist Datacenter Deployment team with the deployment of datacenter infrastructure as needed to address high volume work activityAs required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumesAssist performing and executing safety programs and policies, as well as compliance knowledge assessments

Alberta, Virginia

Perform troubleshooting and identification of applicable problems relating to the scope ofresponsibilities of the IT Department• Provide support in person, remotely, by telephone, and/or by email to diagnose and resolveproblems while providing end-user assistance and resolution to issues• Monitor the IT Helpdesk and telephone requests for support requests, providing engagementthrough the lifecycle of a support request including research, and communication of the statusto end-users. Work with vendors to handle ticket escalations when needed• Install, configure, and support standard software (MS Windows, Server, Office), as well asindustry-specific software• Install, configure, and support hardware such as computers, servers, switches, routers, CCTVs,and network cabling• Support a domain environment including Active Directory, Group Policy, security &permissions, MS Exchange, and VMWare virtual machines• Support Jail-issued cell phones and tablets• Monitoring resources to proactively suggest corrective actions• Participate in the research, documentation, planning, deployment of IT infrastructure

Boydton, Virginia

Monitor and control daily service ticket activity, customer calls and service levelsManage a team of up to 4 techniciansResolve technical problems with hardware, software and connectivityInstall/ upgrade/ replace server, device, or network components as neededWindows Server OS Support (2003/2008)Networking support (protocols, troubleshooting connectivity)Perform physical hardware auditsPerform hardware warranty/ RMA requestsCoordinate deliveries and transport requestsPerform physical material packaging and shippingPerform miscellaneous warehouse related tasks

Boydton, Virginia

Monitor and control daily service ticket activity, customer calls and service levelsResolve technical problems with hardware, software and connectivityInstall/ upgrade/ replace server, device, or network components as neededWindows Server OS Support (2003/2008)Networking support (protocols, troubleshooting connectivity)Perform physical hardware auditsPerform hardware warranty/ RMA requestsCoordinate deliveries and transport requestsPerform physical material packaging and shippingPerform miscellaneous warehouse related tasks

Richmond, Virginia

Founded in 2005, Metro Systems Incorporated (MSI) is a certified small business, with a successful history of providing IT professionals on a project or full-time basis. We specialize in placement of technology professionals for government, commercial, and non-profit organizations, large and small. Our mission is to provide these organizations with the highest quality IT talent and to match candidates to the best possible IT careers. Headquartered in the Washington DC metropolitan area with locations in Alexandria, VA, Richmond, VA and Pensacola, FL, MSI has nationwide reach capabilities. Over the years we have established a proven ability to respond to and deliver the right hiring solutions for our clients and our candidates, anywhere in the United States.

Bachelor'S Degree, Business Administration; Finance And Economics Minor

Activities and Societies: Financial Management Association Grand Treasurer of Kappa Sigma Fraternity (Spring '11- Fall '11)FMA- Financial.

Associate'S Degree, Information Technology, 3.8

Hs Diploma